Salary: £26,000 - 30,000 per year Requirements: Strong basis knowledge of Windows operating systems Experience with IT system setup and configuration Ability to diagnose hardware and software faults Knowledge of Office 365 Exposure to Intune Exposure to Autopilot Knowledge of Exchange Experience managing Active Directory users and computers Basic networking knowledge Experience resolving incidents quickly using remote support tools Exposure to HP and Dell hardware Prior experience working within a Managed Service Desk provider is beneficial Self-motivated with a strong desire to learn Good communication skills Strong problem-solving abilities Good organisational skills Ability to work as part of a team Responsibilities: Provide junior IT support within a managed service provider environment Support users with Windows, Microsoft 365, and related IT systems Set up and configure IT systems Diagnose and resolve hardware and software issues Manage Active Directory users and computers Liaise with third-party suppliers to log and manage faults and ensure SLAs are met Use remote support tools to resolve incidents quickly Work collaboratively as part of the support team Contribute ideas and help support innovation and creativity in the team Technologies: Active Directory Hardware Support Microsoft 365 Office 365 Windows More: We are a Microsoft Gold Partnered managed service provider based in Tewkesbury. We are a forward-thinking and growing business, having expanded by 50% over the last 18 months. We offer a relaxed yet professional working environment with flexibility, strong support for innovation and creativity, and excellent opportunities for career progression. The role offers a salary of up to 30K plus 2x overtime. last updated 24 week of 2026