Housing Administrator
YMCA George Wiliams House, Southampton
£23,809 per annum
37.5 hours per week
5 days per week – usually Monday to Friday – Occasional weekend, bank holiday and evening work will be required
Benefits to you:
1. Refer a Friend Scheme
2. Health Cash Plan
3. Employer pension contribution
4. 25 days holiday FTE, increasing with length of service up to a maximum of 30 days
5. Option to purchase additional annual leave (up to 10 days per annum)
6. Celebration leave
7. Employee Assistance Program with Health Assured
8. 50% discount on nursery fees
9. Day camps discounts: 1 week free and 1 week at 50% per child per annum
10. Campsite and activities discounts at YMCA Fairthorne Manor
11. Cycle to work scheme
Job Purpose:
To assist the Operations Manager and Head of Youth Support and Programmes with daily tasks of administration, planning and organising. To provide front of house reception and administrative support for residents including answering queries, diary management, help with correspondence and appointment making, and signposting.
Main Duties & Responsibilities:
12. Deliver front of house administrative support to the management team and to residents
13. Answering telephone calls, scheduling appointments, organising diaries and meetings, booking rooms
14. Undertaking delegated tasks such as generating reports and creating documents
15. Tasks generated by residents including processing payments, electric cards, helping interpret correspondence, making appointments and liaison with the wider team on residents behalf
16. Data entry on IT systems, interrogating systems for data and producing reports
17. Generating and distributing correspondence
18. Support rent arrear, rent collection and payment processes
19. Calmly and efficiently deal with an assesses level of challenging behaviour
Person Specification & Key Competencies
Qualifications & Experience:
20. A very good level of computer literacy and experience of using databases
21. Experience of working with young people
22. Experience of working in housing management/services role is desirable
23. An understanding of the issues facing young people. Training in trauma informed approaches to communication will be an advantage
24. A working knowledge of equality, diversity and inclusions matters
Personal Attributes:
25. Empathy and compassion for young people at all times
26. An outgoing and friendly personality; able to communicate well and engage with a wide range of people, particularly young people
27. A methodical and accurate approach to work, able to complete tasks to deadlines and present good reports, both written and verbal
Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service.
We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.
Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community.