Compliance Admin and Customer Service Advisor
We are looking for a proactive Compliance Admin and Customer Service Advisor to join our team. This hybrid role supports regulatory compliance efforts while also delivering high quality service to clients and internal stakeholders. Ideal candidates will be organised, communicative, and able to manage multiple responsibilities across compliance and customer service functions.
Key Responsibilities:
Compliance Admin
Assist in maintaining compliance records, policies, and procedures
Monitor changes in laws and regulations relevant to the business
Support audits and regulatory reporting activities
Help ensure documentation and internal processes meet legal standards
Coordinate with internal departments to ensure compliance across operations
Customer Service
Respond to customer inquiries via phone, email, or chat in a professional and timely manner
Resolve client issues related to services, billing, or compliance documentation
Log and track customer interactions and feedback
Provide accurate product or service information and escalate issues as needed
Help onboard new clients and ensure regulatory documents are completed correctly
Requirements:
13 years of experience in compliance, administration, customer service, or a related field
Strong understanding of compliance principles (GDPR, data privacy, industry-specific standards) is a plus
Ability to manage sensitive information with discretion
Proficient in Microsoft Office and CRM/compliance software
This role is ideal for someone who enjoys structured work, values accuracy, and thrives in a customer-focused environment.
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