Job Summary 2nd Line Support Engineer Redhill | Hybrid working Permanent We’re supporting a growing organisation in the Redhill area that’s looking to add an experienced 2nd Line Support Engineer to their IT team. This is a great opportunity for someone who enjoys hands-on technical support, working with modern technologies, and being the go-to escalation point for complex issues. The role You’ll be responsible for providing high-quality 2nd line support across a broad technical environment, working closely with 1st line, infrastructure, and third-party suppliers to keep systems running smoothly. Key responsibilities • Acting as escalation point for 1st line support tickets • Troubleshooting hardware, software, and network issues • Supporting Windows environments (desktop & server) • Managing Active Directory, user accounts, and permissions • Supporting Microsoft 365 (Exchange, Teams, SharePoint) • Assisting with patching, upgrades, and system improvements • Documenting fixes and contributing to knowledge base articles What we’re looking for • Proven experience in a 2nd Line Support / IT Support role • Strong Windows OS and Active Directory experience • Microsoft 365 support experience • Good understanding of networking (DNS, DHCP, TCP/IP) • Confident communicator with a problem-solving mindset • Ability to work independently and manage priorities Nice to have • Experience in an MSP or fast-paced environment • Exposure to Azure / cloud technologies • ITIL certification or structured service desk experience This role offers long-term progression, exposure to a varied tech stack, and the chance to join a supportive, collaborative IT team. Interested or know someone suitable? Get in touch for a confidential conversation.