Position: Customer Service Team LeaderLocation: Abingdon (OX14)Salary: £28,000 to £32,000 per annumHours: Normally 37.5 hours worked over a 5 day week between the hours of 08:00 to 20:00 (Monday - Friday) and working 3 weekend dates in every 7/8 weekends (10:00 to 17:00)Experience: Customer Operations Team Leader, Customer Service Manager, Customer Service, Customer Care, Inbound Calls, Call Centre Manager, B2C, Coaching, Training, Technical
The Opportunity:
Thompson & Terry Recruitment are working with a well-known and award-winning UK national client who are looking to recruit an enthusiastic and passionate Customer Service Team Leader to join and support their rapidly expanding Abingdon-based team.
As Customer Service Team Leader, you will be responsible for managing and leading a growing team of Customer Service Advisors. You will do this by handling first line escalation issues regarding customer complaints, technical queries and general challenges whilst also monitoring the team’s performance and individual development.
As Customer Service Team Leader, you should be truly passionate about motivating and supporting your team by coaching them through mentoring and giving one-to-one training. The goal of this is to develop each individual and the overall team to be confident to deliver an outstanding customer experience.
This is an exciting opportunity for a pass...