About The Role
In this role you will be responsible for enabling high-performing, autonomous engineering squads by fostering strong Agile practices, driving continuous improvement, and removing barriers to delivery. Acting as a servant leader, you will coach the teams in modern delivery principles, promote a culture of psychological safety, and ensure predictable, high-quality output. Working closely with Product Owners, Engineering Team Leaders, and stakeholders across SRE and Architecture, the Scrum Master will ensure that the squads deliver secure, reliable, and valuable software in a sustainable and data-driven way.
As we scale towards multiple autonomous engineering squads, the Scrum Master is vital to creating a predictable, collaborative, and improvement-driven delivery environment. You will enable your squads to deliver secure, high-quality, cloud-native solutions at speed while reinforcing a culture of transparency, psychological safety, and engineering excellence.
Key Responsibilities
Agile Delivery & Team Facilitation
Facilitate key Agile ceremonies including sprint planning, stand-ups, backlog refinement, reviews, and retrospectives.
Ensure delivery flow remains smooth, predictable, and aligned with Agile and DevOps principles.
Coach the squad on Agile frameworks (Scrum, Kanban, flow-based practices) and help evolve processes as the team matures.
Support story sizing, capacity planning, and sprint forecasting, backed up by a strong understanding of multiple programming languages.
Identify and address delivery bottlenecks, productivity blockers, and team-level risks.
Team Empowerment & Continuous Improvement
Promote a culture of collaboration, accountability, and psychological safety.
Guide the team toward higher autonomy, discipline, and consistent delivery.
Lead retrospectives that produce actionable improvements and track follow-through.
Encourage experimentation, data-driven decisions, and a culture of continuous learning.
Support onboarding and team cohesion across distributed or hybrid squads.
Alignment with Engineering Excellence
Work with the Engineering Manager, Team Leader, and Architect to ensure engineering practices (secure-by-design, code quality, SSDLC) are naturally embedded in delivery workflows.
Champion transparency of delivery metrics such as flow, velocity, quality, and defects.
Help teams adopt better DevOps and cloud-native practices in partnership with Lead SRE.
Support the integration of CI/CD, observability, and reliability practices into day-to-day work.
Cross-Functional Collaboration
Collaborate with Product Owners to refine the backlog, clarify requirements, and maintain a clear definition of ready/done.
Act as the communication bridge between the squad and product, engineering, and operational stakeholders.
Escalate risks, dependencies, and delivery concerns to the Engineering Manager or cross-team leadership when necessary.
Provide regular visibility of squad progress, risks, and upcoming priorities to leadership.
Delivery Governance & Process Health
Promote adherence to SDLC processes, secure coding practices, and quality gates.
Ensure the team understands and meets organisational standards for documentation, testing, and security.
Help maintain alignment across squads to support architectural consistency and delivery excellence.
Use delivery analytics to identify patterns, inefficiencies, and improvement opportunities.
Skills & Experience
Proven experience as a Scrum Master or Agile Delivery Lead supporting one or more engineering squads.
Deep understanding of Agile practices, Scrum, Kanban, and lean delivery principles.
Experience facilitating distributed or hybrid teams.
Strong stakeholder management and communication skills.
Strong background in development as senior or team lead (C#, Node, React, Vue),
Ability to identify team bottlenecks and drive effective continuous improvement.
Understanding of modern software development practices (DevOps, CI/CD, cloud-native patterns).
Experience supporting teams working with secure software development or compliance frameworks.
Experience in fast-paced, regulated, or growing technology environments.
Knowledge of engineering workflows e.g., testing practices, microservices, cloud platforms (AWS/Azure).
Agile certifications (CSM, PSM I/II, PMI-ACP) very beneficial
Experience coaching team leaders, product owners, or junior Scrum Masters.
A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. You'll be adept at using AI tools, able to demonstrate examples of where you've utilised AI to improve your output or delivery efficiency, and you embrace to opportunity to learn more about how AI can drive enhancements in the way we work.
Benefits & culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here's What You'll Gain If You Join Our Team
A career packed with opportunity, in a stable and growing company.
A comprehensive programme of learning and development.
Competitive base salary.
25 days annual leave, with the opportunity to buy more. You'll even get your birthday off as well
Private medical insurance.
Life assurance 4x salary.
Enhanced pension with up to 8.5% employer contributions.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.