Overview
We are seeking a Sales Support Administrator to join our busy team. The team you'll be joining is friendly, relaxed and has a reputation for providing excellent customer service. This is a great opportunity for an individual with a customer centric mindset to become a key member of the team within a growing company.
Responsibilities
* Answering and directing calls from customers, suppliers and other external contacts.
* Monitoring and processing enquiries, quotes, and orders from existing and prospective customers.
* Co-ordinating collection of goods from suppliers, and delivery to customers nationally and internationally.
* Responding to customer queries professionally and promptly.
* Capturing and recording all customer interactions within the Globestock CRM system.
* Liaising with production to obtain lead times for quotes and orders, when required.
* Keep customers updated on order progress and communicate any issues that may arise.
* Any other administrative tasks as and when required.
Skills
* A confident and effective communicator with excellent interpersonal skills.
* Comfortable making and receiving telephone calls to communicate clearly with existing customers.
* Strong organisational and time management skills.
* A team player who is also able to work independently.
* IT literate (e.g. Microsoft Office), and an ability to learn new IT systems.
* Focused on building positive relationships with new and existing customers by providing excellent customer service.
Qualifications / Experience
* GCSE or equivalent Maths and English (Grade 4 or C and above) essential.
* Previous experience in a similar role is not essential but would be advantageous.
Job Types: Full-time, Permanent
Pay: £25,400.00-£27,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* On-site parking
Ability to commute/relocate:
* Oswestry SY10 8GA: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Location:
* Oswestry SY10 8GA (preferred)
Work Location: In person