TaylorMade Golf is a global leader in the golf industry. Committed to service excellence, we are now looking for a Fluent German Service and Sales Executive to join our high performing and ambitious team, based at our HQ in Basingstoke, to support our customers in Germany for an initial period of 12 months.
Reporting to the Service and Sales Manager, the role of SSE - Germany serves as a partner to the region’s sales representatives and their respective customers to improve effectiveness of organizational sales and service efforts. The position works in a highly collaborative team environment where accountability and ownership for results is paramount.
In your day to day role, you will:
1. Provide sales and service support to multiple Area Sales Managers by helping them reach annual sales targets.
2. Process a wide variety of calls; identify service problems and initiate appropriate action.
3. Work with Area Sales Managers to coordinate outbound sales and service phone calls.
4. Maximize upsell opportunities on inbound customer service phone calls.
5. Utilize a CRM system to record, track and manage all customer interactions.
6. Maintain and enhance customer relationships by building trust and resolving issues promptly and completely.
7. Develop and maintain a strong, mutually beneficial working relationship with TaylorMade Golf Ambassadors or other key influencers within assigned territories.
8. Actively participate in the team atmosphere to achieve department and company goals.
9. Project a positive, helpful attitude while being an active listener to attend to multiple tasks and responsibilities.
What we are seeking…
10. Fluency in both written and spoken German in addition to mastery of the English language.
11. Proven track record of success working in a customer service role. Experience of account management and upselling advantageous.
12. Knowledge of golf, an interest in golf equipment and passion for the game is advantageous but not essential.
13. Ability to demonstrate a superior customer service focus and telephone etiquette
14. Excellent communication, interpersonal, influencing and listening skills
15. Computer system literacy should include MS Word, Excel, Outlook, Internet, and OMS.
16. Unparalleled organization skills with the ability to conduct several, high priority projects with a keen attention to detail
What we offer…
17. Hybrid working
18. Competitive salary, bonus potential and contributory pension
19. Private Healthcare, contribution towards a wellbeing benefit of your choice and money towards trips for you and your family to the dentist and opticians
20. Staff discount and further discounts from hundreds of retailers to help with food shopping, birthdays, holidays and more.
21. Competitive holiday allowance and no expectation that you’ll be working on your birthday!
If you would enjoy working in a fast paced and vibrant company, have proven experience in customer service, are fluent in German and willing to consider a contract position, we’d love to hear from you! Apply today to join #team TaylorMade and be part of our story...