Delivering exceptional client care in a thriving veterinary hospital
Are you an experienced veterinary receptionist with a passion for customer service and animal welfare? We're looking for a friendly, proactive, and compassionate Veterinary Receptionist to join our busy hospital team at Hart Veterinary Centre in Bicester.
Join an established team at Hart Vets
Hart Vets is a well-established, purpose-built small animal hospital providing outstanding veterinary care to the local community since 1993. With a hospital site in Bicester and a branch practice in Waddesdon, we're proud to combine cutting-edge facilities with a warm, family-oriented atmosphere.
As part of the IVC Evidensia group, we offer the support and stability of a larger network, while staying true to our values of personalised care, teamwork, and approachability. Our Bicester site is RCVS-accredited and equipped with the latest technology to support our team in delivering the highest standard of clinical care and client service.
About your new role
You'll be the friendly face and reassuring voice that welcomes clients to the practice, supports them during their visit, and helps them access the care their pets need. Working at the heart of a busy hospital team, your role will be varied and rewarding-no two days are the same.
Key responsibilities include:
1. Greeting and checking in clients with professionalism and warmth
2. Handling a high volume of phone and email enquiries
3. Booking appointments and procedures accurately
4. Taking payments and processing insurance claims
5. Supporting clinical teams with day-to-day coordination
6. Keeping the reception area clean, organised, and welcoming
What we're looking for
We're seeking someone with previous veterinary reception experience, who thrives in a fast-paced environment and genuinely enjoys helping people. You'll be calm under pressure, confident with IT systems, and a real team player. A sense of humour and a positive, can-do attitude will help you thrive in our close-knit, supportive team.
Your skills and qualities:
7. Experience working in a veterinary practice (beneficial but not essential)
8. Excellent communication and customer service skills
9. Strong attention to detail and computer literacy
10. Initiative and problem-solving mindset
11. Ability to work both independently and collaboratively
Working hours
We are excited to offer a shift pattern with a focus on your work/life balance. We welcome applications from both part-time and full-time candidates, the only requirement is the ability to work every Friday and regular weekends (though not necessarily every weekend). Your shifts will be between the hours of 7:45 am and 7:15 pm.
What we offer
We offer a great range of benefits, including:
12. 6.6 weeks of annual leave, including bank holidays
13. An additional day of annual leave to be used around the time of your birthday
14. Enhanced family-friendly policies (maternity, paternity, adoption, shared parental, and surrogacy)
15. Employee wellbeing initiatives and mental health support
16. Cycle to work scheme
17. Pawsome Benefits - retail discounts and cashback through Reward Gateway
18. Staff pet care discounts
19. Non-accidental injury support
20. Pension scheme
21. Access to the IVC Evidensia Academy for ongoing learning and development
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