Job Title: Cluster Reservations Manager – Boutique Hotel Group
Location: London
Salary: £40,000 + Bonus
We are seeking an experienced Cluster Reservations Manager & Revenue Assistant to oversee reservations performance across a busy hotel portfolio while supporting revenue management activity. This is a fantastic opportunity for someone with strong reservations leadership experience looking to broaden into revenue strategy within a fast-paced environment.
Key Responsibilities
1. Manage day-to-day reservations operations across a cluster of hotels
2. Lead and support a small reservations team
3. Assist with rate loading, pricing updates, and revenue controls
4. Manage OTA extranets, GDS updates, and third-party platforms
5. Support commission reconciliation and reporting
6. Assist the Revenue Manager with forecasting and demand tracking
7. Ensure accurate and efficient use of Opera Cloud systems
8. Monitor performance and identify revenue opportunities
About You
9. 2+ years’ experience as a Reservations Manager
10. Strong background in reservations within a large hotel environment
11. Previous experience managing or supervising a small team
12. Exposure to revenue management principles
13. Experience working with OTA extranets and GDS systems
14. Strong Excel and Microsoft Office skills
15. Excellent written and verbal communication skills
What You’ll Bring
16. A strong operational mindset with attention to detail
17. A proactive approach to improving performance and processes
18. Confidence working with systems and data
19. Ability to support both reservations and revenue functions
Company Benefits
20. Competitive salary
21. Bonus