Parking Supervisor
We are seeking an individual with strong customer service and interpersonal skills to oversee and lead the effective utilisation of SZC Park and Ride locations, ensuring all locations are fully and appropriately covered at all times. You will provide leadership to parking attendants, ensuring operations are delivered in line with enforcement processes and procedures and you will be responsible for balancing operational compliance with customer service, ensuring that the needs of customers and local residents are fully met.
Summary of benefits:
* Pension - 5% contributory pension matched by us.
* Employee Rewards scheme (retailer discounts)
* Free local bus travel & significantly reduced rail travel for you & family members
* Employee Life Cover
* 24/7 Employee Assistance Programme
Summary of role & main responsibilities
* Lead and supervise operational activities across Park & Ride sites and local towns/village
* Champion health, safety and security standards, ensuring full team compliance
* Manage staff rotas and annual leave planning to maintain effective coverage
* Resolve day-to-day operational issues, escalating key risks with proactive solutions
* Oversee the Parking Team, ensuring accurate checks, reporting, and communication of campaigns
* Maintain accurate records of car park scans, fly-parking incidents, and shift reports
* Represent the organisation at community, council, and client meetings
* Communicate key messages from weekly briefings and ensure actions are delivered by the team
* Deliver outstanding customer service and act as a role model for company values and behaviours
* Engage, support and mentor colleagues, with awareness of wellbeing and mental health
* Support travel inductions, run operational reports, and present data as required
* Mentor DRIVE Academy colleagues and support development and career progression
* Champion colleague engagement initiatives, including survey action plans
* Ensure compliance with all company policies, procedures, and reasonable management requests
Skills & experience
Essential:
* Excellent knowledge of Microsoft Office based packages
* Management/Team Leader experience
* Customer Service background
* A flexible approach to working hours as we are a 24/7 business
Desirable:
* Knowledge of domestic and EU driving regulations
Qualifications & knowledge
Essential:
* Driving Licence
Desirable:
* L3 Team Leader qualification
* PCV licence holder
* Knowledge of the transport sector
Please note - All employees must be willing to undergo Baseline Personnel Security Standard (BPSS) and obtain a DBS certificate. This standard is designed to provide a level of assurance as to the honesty, integrity and values of individuals who are required to work at a Nuclear Licenced Site, or who may have access to sensitive nuclear information.