Reception Manager ***luxury hotel in London***
Incredible benefits
We are looking for an enthusiastic Reception Manager to join our family on a full time basis. This position reports to the Front Office Manager.
Working pattern: 4 days on 4 days off / shift work 8am to 8pm
We are looking for someone with previous hotel Reception Manager experience with excellent communication skills and strong attention to detail. Has a positive attitude towards training and development and enjoys delivering personalised outstanding service to our guest.
As a Reception Manager you will be:
1. Responsible for the day to day running of the Reception department
2. Lead a professional team ensuring their training and development
3. Monitoring customer satisfaction and ensuring guests receive personalised, attentive service
4. Innovating ideas and experiences that enhance our guests’ stay
5. caring out regular audit standards
6. On a daily basis to supervise the smooth running of all FO operations
7. Assist with rotas, time sheets, payroll and holiday management
Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.
We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.
The Milestone Hotel and Residences, part of the Red Carnation Hotel Collection, is a beautiful five star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. This property has 43 individually designed bedrooms, 13 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, Cheneston’s Restaurant (2 Rosettes) and unique Stables Bar. The hotel is renowned for delivering exceptional and attentive guest service.
What's in it for you?
8. Professional, award winning training and development opportunities
9. Recommend friend and family bonus scheme worth up to £600
10. Free meals on duty
11. Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
12. Complimentary uniform and dry cleaning services
13. Holiday allowance increasing with length of service up to 25 days
14. Two paid volunteering days each year
15. Free access to Employee Assistance Programme
16. Hotel based recognition incentive (Employee of the month up to £200)
17. Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
18. Staff Appreciation Party and other Employee Recognition Events
If this sounds like the Reception Manager role is for you then apply today and join one of the "Best Hotel Companies in the World"!
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.