Job Title: Service Coordinator
We are recruiting for a Service Coordinator to support the scheduling and coordination of reactive, planned preventative maintenance (PPM), and commissioning works within a busy service department. The role requires strong organisational ability, attention to detail, and experience managing complex diaries in a fast-paced operational environment.
Role Overview
The Service Coordinator will be responsible for planning and scheduling engineer workloads, processing service orders, and ensuring all required parts, information, and resources are in place for successful site attendance. You will act as a key point of contact for customers and internal teams, helping to ensure smooth delivery of services from enquiry through to completion.
Key Responsibilities
Respond to customer enquiries via phone and email
Prepare and issue accurate quotations for labour and materials
Process reactive, PPM, and commissioning service orders
Schedule and allocate engineer work diaries
Arrange attendance dates with customers
Ensure engineers have correct job information, parts, and materials before site visits
Coordinate delivery of parts to site or collection points
Enter and manage service orders using internal systems (e.g. Sage)
Maintain accurate scheduling records and job updates
Follow up quotations and respond to customer queries
Support resolution of invoice and payment queries with internal teams
Assist in maintaining customer relationships and identifying service opportunities
Provide administrative support to the service team when required
Requirements
Minimum 1 year experience scheduling and managing complex diaries (essential)
Strong organisational and time management skills
Confident communication skills, both written and verbal
Ability to prioritise workload and work across multiple tasks
Proficiency in Microsoft Office (essential)
Experience with systems such as Sage, HubSpot, or SharePoint (preferred)
Ability to problem-solve in operational and technical situations
Flexible and proactive approach to workload
Ability to work effectively within a team
Benefits
Competitive salary depending on experience
Quarterly and annual bonus scheme
23 days holiday + bank holidays + birthday day off
Company pension scheme
Sick pay
Free on-site parking
Cycle to work scheme
Company events
Training and development opportunities
Additional Information
Must have the right to work in the UK
Reliable commute Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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