Digital Delivery and Support Lead You will be a key member of our delivery team working with our core platform, a web-based evidence-based solution, owned and developed by Jacobs, further details available at [1] www.trackrec.com. our software is delivered to aid clients, both internal to Jacobs and external, across all three core use cases: Facilities - Digital buildings and asset management, delivering active risk, defect, safety management & real-time reporting Engage - Stakeholder engagement platform, enabling you to capture, manage and analyze stakeholder information, land data and public interactions Safety - Digital health and safety information managing, delivering active hazard management and real-time reporting. Working as part of a a highly respected and industry leading team, you will ensure efficient and fully confirgured solution delivery and engagement with our userbase through the deployment and support lifecycle of a contract. Your remit will include: * Client Engagement, developing and maintaining working relationships with clients (internal to Jacobs and external). * Provide technical system and data advice, facilitating achievement of both client and project objectives - seen as a trusted advisor. * Undertake client surveys to ensure their expectations are met through detailed requirements capture, configuration and delivery and feed back through Technical/Operations leads. * Platform Delivery * Manage tasks associated to the deployment of a Trak Record instance, through to support activities. * Manage time/cost budgets and ensuring deployment is aligned to scope, escalating where necessary * Effectively translate client requirements to support platform delivery and identifing opportunities to enhance our offering or expand client use across wider platform use cases. * Providing training and support to clients on the use, navigation, functions of our management system, addressing any technical queries * Preparing, reviewing, and validating management reports ensuring accuracy and completeness of data. * Escalating scope changes and identifying key trends to improve system efficiency. * Monitor client performance metrics, contract review meetings, and document control processes. References