Your Introduction to Farmer Palmer's Team and History
In 1998 Farmer Palmer's was born. From the beginning, we have been driven by a passion for creating a family-friendly environment where children can learn, play, and get close to the countryside animals.
Reports to: Lindsey Jessopp (Admissions & Retail Manager)
Accountable to: Directors of Farmer Palmers Farm Park – Phillip Palmer and Sandra Palmer-Snellin
Location: Farmer Palmers Farm Park, Wareham Road, Poole, BH16 6EU
Duties and responsibilities: Admission/General
Hours: between 9am & 5pm, one day every weekend with additional hours during school holidays/staff cover.
o Ensure the main reception/retail area is ready for business and the day ahead.
o Deal with and respond to internal and external emails.
o Customer Service – Face to face, telephone and email.
o Phones – answer and transfer calls (take and relay messages to team members).
o Till – Cash & card handling Inc. cashing up at the end of the day.
o Post – Collect, open, and distribute to team.
o Send daily admission figures to supervisors.
o Produce documents (invoices/signs).
o Liase with Customer and team members for parties / group bookings / events.
o Politely operate radios to communicate with members of staff.
o Manage a safe working environment to meet company and legislative health and safety requirements.
o Inputting data into spreadsheets
o Figure spreadsheets
o Online orders
o Carry out any other reasonable duties in line with the job role to meet the needs of the business.
o Deal with ticket purchasing (date changes, cancellations etc.) Birthday Parties:
o Process new online bookings
o Liaise with customer ensuring we have all the info required for the day (children's names, meal choices, answer customer queries)
o Welcome parties upon their arrival (taking balance, ensure they understand party packs, running through eating time/party room & allocated tractor ride time).
Passes:
o Process online orders
o Deal with pass administration and enter onto system (CAPS).
o Upsell to visitors
o Pass sales and upkeep of computerised records.
o Deal with any customer questions / queries relating to passes.
Groups:
o Provisionally book in groups & children's parties
o Deal with form on return with the deposit
o Liaise with the leader about the booking (any questions they may have)
o Finalise the group on the day and take payment/raise an invoice
Stock:
o Ensure the shop is clean, tidy and restocked daily
o Accurately price stock
o Support team with annual stock take
Additional tasks/responsibilities:
o Cleaning & tidying the shop and surrounding areas.
o Help to find lost parents or children.
o Process and complete all administration (shop related)
o Returns for faulty products
Personal Responsibilities
* To work within company policies and procedures at all times.
* Deliver exceptional customer service to all customers and work colleagues remembering that a smile and happy disposition will make our visitors feel welcome.
* Familiarise yourself with your copy of the Health and Safety Policy, Fire Drill and Risk Assessment & wear the Company-issued uniform.
* Compliance with any reasonable requests by Supervisors and the Directors.
INDFOH