Job Description
Babergh and Mid Suffolk District Councils – Housing Solutions Officer
Location: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX.
Salary: £37,280 – £44,075 per annum (pro rata for part time). Hours: Full Time, 37 hours per week. Contract: Fixed Term/Secondment for 9 months (maternity cover).
About the Role
We are focused on the prevention of homelessness, and our Housing Solutions Officers play a key role in the delivery of our homelessness service, working to fulfil statutory duties in respect of homelessness and access to housing, while working in line with the Homelessness Reduction Act 2017.
As a Housing Solutions Officer you will work directly with people facing a housing crisis, providing expert advice and taking proactive steps to prevent homelessness.
The role involves managing a busy caseload, creating personalised housing plans, making statutory homelessness decisions, and working closely with partner agencies and landlords to secure sustainable housing options. The position requires ability to assess and manage complex cases, ensuring legal duties are met and safe, stable accommodation is secured for households.
You Will
* Have a strong understanding of housing or homelessness issues and the ability to interpret legislation and apply it to individual cases.
* Have experience making decisions on homelessness applications and understand the legal tests that need to be applied when reaching a decision.
* Demonstrate comprehensive experience of welfare benefits, including Universal Credit.
* Be able to manage a busy and varied caseload, work independently, and respond effectively to changing priorities.
* Be able to handle sensitive situations with professionalism, communicate clearly and maintain high standards of accuracy and fairness.
* Work well with colleagues and partner agencies and be committed to delivering a respectful and inclusive service to all customers.
Qualifications
To be considered, applicants should meet the practical experience and knowledge listed in the “You Will” section and possess excellent communication, decision‑making and organisational skills.
Benefits
* Generous leave entitlement – 26 days a year, rising to 31 days after 5 years.
* Competitive Local Government Pension Scheme.
* Wellbeing Support and Employee Assistance Programs.
* Private Health Care Options.
* Electric Vehicle Salary Sacrifice Scheme.
* Paid volunteering days.
* Flexible and hybrid working arrangements (business needs permitting).
* Great learning and development opportunities.
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