Office Manager – Warehouse Operations
Position based in Peterborough, supporting the Operations Manager on the Monday – Friday 08:00–16:30 shift. The role is a permanent, directly employed position.
Salary range: £32,000–£48,000 depending on experience.
Key Responsibilities
* Manage day‑to‑day office and administrative operations, ensuring all site functions are completed efficiently, accurately and in line with company standards, while supporting the Operations Manager as deputy.
* Team leadership and engagement – lead, monitor and support your team to achieve targets, fostering a culture of accountability, teamwork and continuous development.
* Customer and operational management – oversee the site’s customer base, including onboarding and communication, while managing stock administration and ensuring compliance with customer and operational requirements.
* Planning and performance – review and manage the site’s operational diary, allocate resources effectively and monitor KPIs to drive productivity, service levels and continuous improvement.
* Systems and reporting – ensure correct use of WMS systems, carry out regular checks, produce reports and share performance insights with site leadership.
* HR, compliance and communication – monitor attendance, timekeeping and overtime, support HR processes and work closely with site management and central teams to maintain compliance and drive operational development.
What We're Looking For
* Experience in an office management or administrative leadership role, ideally within a logistics or warehouse environment.
* Strong leadership skills with the ability to engage, motivate and develop a team.
* Excellent organisational and planning skills, with the ability to manage multiple priorities.
* Experience using systems such as WMS and TMS, with confidence in reporting and data analysis.
* Strong communication skills, with the ability to manage internal stakeholders and customer relationships.
* A proactive, solutions‑focused approach with strong attention to detail.
* Good understanding of HR processes and health and safety requirements.
What's in it for me?
* A permanent opportunity with a direct employer – we do not use agencies.
* Opportunity to develop a career within an industry‑leading global company.
* Opportunity to earn an extra day of annual leave each year, up to a maximum of one extra week for length of service.
* Free onsite car park.
* Support your emotional well‑being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.
* Preferential rates for loans and savings offered through exclusive access to a credit union.
Equal Opportunity Employer
We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We also recognise that Ex‑Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.
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