UX Design Manager
We’re after an enthusiastic Design Manager to play a key role in evolving the M&S customer experience across our digital channels. Whether you are driving the work to embed a Design System, leading teams for growth into new customer areas, or nurturing the skills of your team to increase their impact - if you are passionate about shipping great experiences to real people – we’d love to hear from you!
To stay close to customers, we expect our support teams to come into the office three days a week. We think that learning comes from working alongside each other, and that spending time with our teams makes us more creative and connected. It also means we can solve problems as soon as they arise, build trust, and get closer to our colleagues.
What's in it for you
Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
* 20% colleague discount across all M&S products and many of our third party branded products for you and one member of your household.
* Competitive holiday entitlement with the potential to buy extra holiday days.
* We have discretionary bonus schemes depending on your role and our business performance.
* Get cover for twice your salary up to age 70 (double with our Pension Plan).
* We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
* Save on everyday costs through discounts and offers and get access to great health benefits.
* Bike/accessory hire with Cycle to Work and save on tax and national insurance.
* Buy the latest technology with interest-free financing directly from your salary.
* Get access to resources to support your wellbeing, including a free virtual GP service.
* Support your favourite charities by donating through your pay or volunteering for them.
* Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
What you'll do
The UX team is grouped into different portfolio areas. As a Design Manager you’ll work on a portfolio that could range across web, native app, and stores – at different points of the customer journey. You might be looking for your step in your design leadership career, or growing your existing Manager practice - this is an amazing opportunity to level-up dedicated UX folks, build value for customers, and be a trusted partner in delivering company strategy.
Who you are
You already have a stack of industry experience and maybe some time in a leadership role where you’ve supervised design and research. You can inspire and enthuse cross-functional teams to build first class experiences.
* Strong critical thinking, user-centred design skills, and excellent communication abilities.
* Ability to lead strategy, tactics, and work pragmatically towards a common goal or vision.
* Build an encouraging environment for team learning and growth. Line management and mentoring for designers at all levels.
* Experience setting creative direction for customer-facing products on web and mobile, in a commercial environment.
* Comfortable and fluent working with qual and quant data.
* Persistent, resilience, and the leadership chops to nurture this in others.
* Experience of native apps across iOS and Android, and experience design for B2C retail highly desired.
* Experience of evolving and maintaining Design Systems a must.
Everyone’s welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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