Job Title: Education Services Administrator Hours of Work: 8.45am 4.45pm Monday to Friday, occasional Saturday/Evening Location: Office Based (16-20 Wendell Road, London, W12 9RT) Reports to: Education Services Manager (ESM) Key Working Relationships: Education Services Executive, CEO, Director of Higher Education, Headteacher, Head of Procurement and Facilities, Finance & Operations Assistant, Head of Teaching Quality & Standards Purpose of the role: The purpose of this role is to provide administrative and operational support across the business, as part of the Education Services team. This will include day-to-day administrative support for all professional courses, support of the Senior Leadership & Executive Team and ensuring efficient management of the school office reception area. Business Administration Responsibilities: Provide a professional and friendly welcome to all students and visitors entering the building Management of the building sign in/out system alongside Head of Procurement & Facilities Supporting the management of the School Calendar and Leiths Education Calendar e.g. staff meetings, INSET days, inspections, events etc. Communicate with the Head of Procurement & Facilities regarding refreshments for visitors and meetings Provide administrative support for the Diploma and Professional Courses (alongside the Education Services Executive) Provide administrative support to SLT & Exec e.g. scheduling meetings, booking travel & hotels, etc. Provide administrative support for in-house events e.g. printing Manage phone calls and emails triage correspondence Manage office supplies Deal with post, deliveries, mail outs and couriers Overseeing visual presentation of ground floor areas and front office area Monitoring and re-ordering Leiths branded staff name badges, certificate paper etc. Arrange gifts and cards when necessary Put in place effective operational processes and procedures as required Diploma/Essentials Administration Duties: Start of term and/or course preparations e.g. logins email, lockers, recipe packs, knives and aprons Maintaining and updating information for students e.g. noticeboards, accommodation information, knife carrying letters Work with the Head Teacher and ESM on general Diploma administration e.g. attendance registers, marks and certificates Work with the Head Teacher and ESM to make resources available to students on Google Classrooms and/or the portal Supporting Head Teacher and Exams Officer (ESM) with exam timetables, exam retakes, marks and certificates Work with the teaching team to produce Diploma recipe packs and resources includes formatting Updating information on student noticeboards as necessary Manage the audio-visual capabilities of the demonstration room and check live feeds on Vimeo Distribution of feedback forms and collation of results Professional Courses: Support with enquiries, admissions and onboarding of students on other courses e.g. Marine, WSET, Patisserie, Level 7, Taste of Diploma, Taste of Leiths, Online accreditations Dealing with student communications e.g. emails, sign-up sheets, notices, etc. Assist teachers with course preparations e.g. recipe pack printing, aprons, registers etc. Filing/distribution of student documentation e.g. certificates for WSET, Marine, Patisserie, Online, etc. Supporting Head Teacher and Exams Officer (ESM) with exam timetables, exam retakes, marks and certificates Distribution of feedback forms and collation of results General: Attend Leiths Open House or other promotional events as required Liaise with the Headteacher and/or Mental Health First Aiders if/when pastoral care or safeguarding action is required for students Respond in person, by telephone or email to staff, students, visitors in a professional and customer focused manner Provide a courteous and knowledgeable point of contact for people both within and outside Leiths responding in person, by telephone or email to staff, students and visitors Comply with all relevant School policies and procedures including Health and Safety and Child Protection. Any other reasonable duties as required by the business