Job Title: Ward Administrator
Location: John Radcliffe Hospital, Main Building, Headley Way, Headington, Oxford OX3 9DU
Hours: 37.5 hours, Flexibility required across 7 days - Shift will be a combination of 8am - 4pm / 7.30am - 3.30pm / 10.00am - 6.00pm
Trust Location: Oxford University Hospitals NHS Foundation Trust
Role type: Temporary for 3 months with possibility of extension
Reference: 89338
Role details: The purpose of this role is to support the ward clinical staff by undertaking administrative tasks relating to staff development and training, communication and operational processes to ensure a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of unit databases.
Responsibilities
* Act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries, including those relating to admission, discharge, visiting times, claiming expenses, accommodation, insurance and parking.
* Assist patients who may wish to claim expenses.
* Book transport for patients and complete discharge summaries.
* Liaise with patients/relatives to issue patient sickness certificates and relative parking permit forms, referring any queries regarding these to the ward manager or unit coordinator.
* Answer telephone calls from General Practitioners regarding referrals to the Day Hospital, involving the input, checking, updating and amendment of personal patient data on EPR.
* Scan patients’ medical reports, ensuring that all medical notes are scanned in a timely manner.
* Monitor the message pool within EPR for referrals, ensuring appointments are made under the correct specialty and consultant.
* Ensure the referral letter is available prior to the appointment.
* Record and maintain information on the patient administration system (Cerner Millennium), ensuring that all recorded data is in adherence with the Data Protection Act.
Qualifications and Experience
* Evidence of vocational level 3 qualification or at least 2 years of relevant experience.
* Previous experience working in a healthcare setting.
* Excellent communication skills, able to demonstrate examples of having dealt with challenges.
* Good level of IT literacy: able to use Microsoft Office packages confidently.
* Good organisational skills and attention to detail.
What you will learn
1. An in‑depth understanding of the roles and responsibilities involved in working within the NHS.
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels within the organisation.
Benefits
* Competitive pay rates – work this week, get paid next week.
* 24/7 support available 365 days.
* Work across neighbouring Trusts.
* Manage your shifts and timesheets on the go via the “My Bank” shift portal.
* Varied working options to suit your lifestyle, including ad‑hoc shifts or longer‑term placements.
* Training and development opportunities.
* Holiday allowance for every shift worked.
* Stakeholder pension scheme available.
Equal Opportunities
As an equal opportunities organisation, NHS Professionals is committed to the equal treatment of all current and prospective members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We encourage suitably qualified applicants from a range of backgrounds to apply.
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