Job overview
The Urology Administrator will focus on patients pathways through the booking of outpatient appointments, diagnostics and dealing with patient queries. They will load all new referrals onto our systems and book appointments in to the relevant clinics needed. They will also deal with all patient queries via emails and telephone calls professionally. They will be a proactive and proficient member of the urology admin team.
Main duties of the job
To provide a quality booking service for specialities/modalities as required, managing appointments/attendance/admission for their speciality/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.
Booking patient appointments in compliance with the Trust Access Policy, managing patient records as required to ensure the smooth operation of clinics/appointment.
The role holder will flex with the needs of the service providing a balance of general administration and other duties commensurate with the banding of the post in order that our patients have a high quality experience as well as acting as an expert booking clerk.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search or .
Detailed job description and main responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached .
Person specification
Qualifications
Essential criteria
1. Good Standard of education with GCSE English language or equivalent
Desirable criteria
2. ECDL or other equivalent Qualification
Experience and Knowledge
Essential criteria
3. Experience of working in a busy customer focused environment
4. Knowledge and experience of a wide range of administrative procedures
Desirable criteria
5. Experience of working within the medical, NHS or medical sector
6. Knowledge of medical terminology
Skills & Ability
Essential criteria
7. Computer Literate (Microsoft Office, Emails)
8. Effective verbal, written and communication skill
9. Ability to prioritise workload and meet deadlines
Desirable criteria
10. Experience of using NHS IT Systems
Supporting Information
Essential criteria
11. Well written supporting information with examples that is relevant to the job role