Job overview
To provide an evening reception service to Bridges Clinic - Private Patients at Bedford Hospital South Wing.
Main duties of the job
1. Administration of the private patient registration / Payments
2. Communicating with patients
3. Ensuring all data is recorded and processed correctly on the relevant Trust IT systems
4. Communicating with relevant hospital departments
5. Liaising with the private medical insurers
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
To ensure all data and documentation in relation to Private Patients is filed in accordance with Trust Policy.
To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the patient, consultants and clinical teams.
To attend to patients, colleagues and referrers to the service, both in person and by email or on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
Be fully conversant with Insurance Companies regarding pre-authorisation of treatment, continuation of cover and price agreements and ensure that these are applied.
Person specification
Qualifications and Experience
Essential criteria
1. Educated to A Level
2. English A Level
3. Maths GCSE Grade 5 or above
4. Experience of patient / customer facing reception role
5. Excellent interpersonal, presentation and written communication skills
6. High level of verbal and written skills
Desirable criteria
7. Experience of working in an acute NHS Trust
8. Previous Private Patient Administration experience
9. Experience of NHS Reception role within Outpatients Dept
10. CSW/Clinical Qualification
Personal Skills
Essential criteria
11. Demonstrable inter-personal and communications skills
12. Demonstrates a knowledge of confidentiality issues and able to work within requirements of Data Protection
Experience
Essential criteria
13. Knowledge of filing/record keeping
14. Knowledge of Microsoft Outlook / Excel / Word
Desirable criteria
15. Use of Hospital system IPM
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.