Mencap is committed to creating a future where people with a learning disability are supported to live happy, healthy and connected lives. As we progress towards our 2030 strategy, digital transformation is central to strengthening our services, improving organisational efficiency, and ensuring technology fully enables our mission.
About the Role
We are seeking an experienced and strategic Head of Digital Delivery to lead our digital portfolio governance, product‑aligned delivery approach and lifecycle stewardship of business systems. This senior leadership role will work closely with the CIO to ensure that digital initiatives are prioritised, viable and aligned to organisational needs. The role provides authoritative delivery oversight, enabling Mencap to make informed decisions, manage capacity effectively and maintain high standards of technical integrity, accessibility and security. This is a full‑time (37.5 hours per week), permanent position. The role is home‑based, with occasional ad‑hoc travel as required.
Key Responsibilities
* Provide leadership for Mencap’s digital delivery approach and product‑aligned squads.
* Chair the IT Portfolio Steering Group and oversee structured digital demand management.
* Maintain portfolio sequencing, delivery viability assessments and capacity modelling.
* Ensure alignment with enterprise architecture, data and security standards.
* Strengthen business systems strategy, including SaaS lifecycle management and rationalisation.
* Surface delivery risks, dependencies and trade‑offs at an executive level.
Key Qualifications
* Significant senior leadership experience in digital, data or technology functions.
* Strong technical judgement and experience governing complex digital portfolios.
* Excellent communication with both technical and non‑technical audiences.
* Ability to lead leaders and drive organisational change.
* Commitment to inclusion, accessibility and continuous improvement.
Benefits
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Mencap’s vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We fight for a kinder, fairer and more inclusive society and support people and their families. We value belonging, inclusivity, growth and respect. We encourage everyone to apply, regardless of specific experience, and we offer a variety of contract types and working patterns.
We offer an impressive range of benefits including 32 days of paid holiday (including bank holidays, pro rata), discounts at leading high‑street retailers, access to health cash plans, interest‑free loans, and many more exciting offerings.
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