A Bit About Us
We're Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring.
Our existing customers include hospitals, community services, and NHS commissioners. We partner with them to deliver tech-enabled virtual wards. With our technology, logistics, and support, patients can be discharged from hospital wards to virtual ones and recover at home. Patients love our care pathways, and health services become more efficient—it's a win-win.
Doccla is a growing health tech startup. We have secured a £35m Series B funding round, led by European VC Lakestar, with new investors French VC Elaia, and existing investors General Catalyst, Speedinvest, and the investment arm of German media company Bertelsmann. We're solving real problems for patients and health systems and are growing rapidly. We're looking for dedicated people passionate about healthcare challenges.
This is your chance to join us at a key growth stage. Our ambition is to be a category leader in virtual healthcare. You will join a highly entrepreneurial team combining technical, clinical, operational, and commercial colleagues.
What you'll do:
We are seeking a proactive, hands-on Tech Ops Engineer for a fixed-term 6-month contract to support our internal IT operations. You will ensure the reliability, security, and efficiency of our systems, devices, and infrastructure. This is a great opportunity for someone eager to grow their IT career in a dynamic environment. You will need to travel to our HQ in Hammersmith and Warehouse in Wembley, London.
* Work across our HQ in Hammersmith and Warehouse in Wembley, London
* Assist with IT operations, ensuring systems and devices function securely and efficiently
* Provide on-site IT support for hardware, software, and network issues
* Help set up and maintain Windows and Mac laptops, ensuring security and lifecycle tracking
* Support automation of IT workflows through basic scripting and configuration
* Assist in user onboarding and offboarding, ensuring smooth IT setup and access management
* Maintain IT asset registers, access logs, and documentation
* Monitor system performance and troubleshoot technical issues
* Provide basic IT security support to ensure compliance with security policies
* Collaborate with senior IT staff on vendor and supplier management
* Respond to IT service desk requests and escalate issues as needed
Requirements
* 1-2 years experience in IT support or junior IT administration
* Basic knowledge of Windows and Mac systems; experience with MDM solutions (e.g., Intune, Hexnode) is a plus
* Some experience with scripting (PowerShell, Bash) is beneficial but not essential
* Understanding of basic networking concepts and troubleshooting
* Eager to learn and develop IT skills in a hands-on environment
* Strong problem-solving abilities and proactive attitude
* Ability to document processes clearly and maintain IT records
* Effective communication skills for collaboration
* Familiarity with ISO 27001 or IT security best practices is a plus but not required
How we work
We empower everyone to take ownership and responsibility for their role. We act ethically, prioritizing patient safety and well-being.
A can-do, action-oriented attitude is essential. Clear, open communication and receptiveness to feedback are valued.
Our team is hybrid, with offices in London, Denmark, Germany, and Stockholm. Most team members are based in London, visiting the office 1-3 times weekly for meetings, social events, and perks like free lunch and a barista. Remote work flexibility depends on the role.
We offer an employee equity pool, allowing you to share in our growth and success.
Some of our employee benefits include:
* 25 days annual leave plus up to 8 bank holidays; options to buy/sell holidays
* Flexible remote working options; £200 home office stipend
* Employee stock options
* 4% pension contribution
* Life insurance (4x basic pay)
* Private health insurance
* Paid parental leave (4 months full pay for birthing parent; 4 weeks for non-birthing parent)
* Sick pay
* Office perks: daily lunch, pet-friendly environment
* £500 learning and development budget
* Cycle to work scheme
* 24/7 online GP, mental health support, second medical opinions
What you get for your hard work:
* Competitive salary + options, with performance reviews
* Opportunity to work at a patient-focused, fast-growing healthtech startup backed by top VCs
* Continuous growth, ownership, and impact with our full support
Diversity at Doccla
We value diverse perspectives and backgrounds, and are committed to inclusive hiring practices across race, gender, age, disability, religion, and more.
We appreciate your time in applying and look forward to your application!
Safer Recruitment
We adhere to safer recruitment principles. DBS checks are required for roles with access to children or vulnerable adults. It is an offense to apply for work with children if disqualified.
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