Kinaxia Logistics & Fulfilment are looking to recruit a Contract Manager to join their team at their site in Snetterton. The role of the Contract Manager will be to control and oversee all aspects of the Customer contract warehouse operation.
* Monday - Friday
* 40 hours per week
* £45,000 per annum
* Additional benefits include:
* Life assurance
* Pension scheme
* Access to an exceptional fleet
* Opportunities for training and development (including CPC training)
* Full uniform and PPE provided
* Onsite parking
* Cycle to work scheme
* Loyalty awards for employees with 5, 10, 20, 30, and 40 years of service
* Employee benefits and discounts across various top brands (shopping, travel, motoring, days out)
About The Job
* Oversee daily operations of the pick and pack operation, ensuring efficient planning of volumes and workflow to achieve KPIs
* Plan weekly and daily activities proactively to prepare for peak periods and changes
* Utilize reports to monitor warehouse trends and resolve issues promptly using root cause analysis
* Maintain safety and quality standards at all times
* Ensure equipment is serviced and maintained; investigate near misses and incidents, implementing corrective actions to prevent recurrence
* Collaborate with the Warehouse Management team to foster a culture of continuous improvement and communicate concerns or suggestions for operational enhancements
* Lead and motivate your team to build an effective, engaged workforce, improving productivity and customer service levels
* Maintain clear communication with customers, handle complaints and queries, and oversee third-party courier interactions to ensure high customer service standards
* Work closely with the Stock and Administration Teams to ensure system and stock integrity
Your Knowledge And Experience
* FLT Licence
* Knowledge of Warehouse Health & Safety procedures
* Experience managing a team
* Experience dealing with customers
* Ability to demonstrate and apply company values: Safe, Talented, Attentive, Reliable
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