**Job Description:**
The role of Senior Systems Controller is a critical position that requires strong technical expertise and problem-solving skills.
We are seeking an experienced professional to join our team as a Senior Systems Controller, responsible for providing system support operations, CDE, and Construction support systems within Taylor Woodrow and the wider Vinci business.
The ideal candidate will have previous experience in system support, preferably with tools such as Oracle, Aconex, MSite, Alteia, or Power BI. They will also possess excellent customer service and problem-solving skills, as well as proficiency in Microsoft 365 applications.
Key responsibilities include managing digital support services, monitoring tasks, leading on scheduling, troubleshooting issues, and ensuring digital solutions meet project requirements and business standards.
The successful candidate will be responsible for ensuring optimal performance and data security, coordinating with various departments to streamline processes and support digital delivery of projects to the Taylor Woodrow Digital standard.
We offer a comprehensive range of benefits, including a competitive salary, opportunities for career growth and development, and a positive work environment.
Key Responsibilities:
* Manage digital support services inbox/ticket system, triaging and assigning incoming requests to digital advisors and systems controllers and reporting metrics and blockers to Digital Support Services Manager.
* Monitor tasks to ensure timely response and project mobilisations by coordinating with System Controllers, Digital Advisors, Information Managers and other teams across the business.
* Lead on scheduling, chairing, maintaining and distributing records from digital start-up meetings to determine project needs and provide support on workflows and training.
* Troubleshoot and resolve issues promptly to minimize downtime, develop and update system documentation, and train junior staff in best practices.
* Ensure digital solutions are configured and deployed to meet project requirements and business standards within specified timescales.
* Monitor system use and configuration to ensure data accuracy.
* Be responsive to business priorities, prioritising actions that are business-critical or urgently needed by operational teams.
* Act as second-line support for unresolved problems, providing training and support as needed.
* Arrange and chair meetings with digital tool providers to maintain relationships, drive continuous improvement, and resolve issues.
* Provide feedback to the Digital Support Services Manager and Engineering Director on site performance and recurring issues.
* Promote a positive attitude towards digital tools by introducing new ideas to the team.
* Drive continuous improvement by listening to user feedback and making necessary changes.
Person Specification:
* Previous experience providing system support for at least one of the following tools: Oracle, Aconex, MSite, Alteia, Power BI.
* Understanding of construction industry and awareness of financial and commercial systems and impacts.
* Proficient in Microsoft 365 applications including word, PowerPoint, excel, teams, SharePoint, lists, Forms, Visio and timesheet portals.
* Excellent customer service and problem solving skills.
* Full UK driving licence.