Job Description
Position: Maintenance Supervisor/Shift Engineer
Report To: Head of Maintenance and General Manager
Working Hours: 09:00 – 17:00, Monday-Friday (and emergencies)
Location: Croydon, CR0 9BN
Company Description
The Quarters by Bravo offers the best value short to medium stay option in London, with high-specification and thoughtfully designed suites located in convenient locations with exceptional transport links. Their expert on-site management team ensures a seamless experience for their guests throughout their stay.
Experience & Skills – Essential
* Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction in trades such as plumbing, electrical, or carpentry.
* Fluent English verbal and written communication skills.
* Helpful, friendly personality with effective communication skills, demonstrating professionalism, courtesy, and helpfulness towards colleagues.
* Good team player with a positive approach and ability to work with little supervision.
* Ability to determine cost-effective solutions to repairs.
* Experience supervising contractors and supplier attendance.
* Excellent organization skills with the ability to multitask and prioritize.
Knowledge & Qualifications
* A recognised trade qualification such as Building Crafts Operative Certificate, City and Guilds, or NVQ relevant to residential repairs and maintenance.
* A reasonable level of general education, preferably to O’ Level / GCSE or equivalent, with demonstrable written and numerical skills.
* Experience in decorating and repairing walls and ceilings.
* Knowledge of H&S requirements on site and/or related qualifications.
Key Responsibilities
* Work as part of a supportive team to ensure high standards of cleanliness and maintenance throughout the property.
* Communicate effectively with customers, clients, and colleagues, understanding issues and responding accordingly.
* Monitor the electronic maintenance reporting system (Basecamp), ensuring tasks are completed to a high standard and within appropriate timeframes, and correspond with tenants when required.
* Administer property maintenance records in accordance with company policies and procedures.
* Maintain adequate levels of spares, stock, and supplies, with effective forward planning.
* Respond to calls outside office hours for emergencies or urgent issues.
* Undertake repair and maintenance tasks such as plumbing, joinery, carpentry, painting/decorating, lighting maintenance, and statutory testing.
* Respond promptly to health and safety matters.
* Inspect and maintain common parts of the site, including refuse and recycling facilities, completing daily/weekly checklists.
* Coordinate contractors and suppliers executing minor works on-site.
* Monitor subcontractor performance, retain records of site operations, RAMS, and permits to work.
* Supervise external contractors and ensure compliance with policies.
* Ensure statutory insurance and qualification checks are up-to-date.
* Manage external grounds, ensuring they are well maintained and hazard-free.
* Maintain statutory testing records on Pyramid platform, including PAT testing, emergency lighting, fire alarm tests, and evacuations.
* Practice proper safety techniques in line with company guidelines.
* Report incidents or accidents and document them correctly using the H&S platform.
* Review and update site risk assessments as necessary with the GM.
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