IT Support Apprentice John Finch Computers (Hereford, HR4 9TA)
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Are you passionate about technology and eager to kickstart your career in IT? John Finch Computers, a well-established IT support and services company based in Hereford, is offering an exciting opportunity for an IT Support Apprentice to join their friendly and experienced team.
At John Finch Computers, theyve been providing professional IT support, networking, and managed services to schools, businesses, and home users across Herefordshire and beyond for over 30 years. They pride themselves on their hands-on, customer-focused approach, delivering reliable solutions that make technology simple and effective for everyone.
If youre a tech enthusiast who enjoys problem-solving, learning how systems work, and helping people with their IT challenges, this apprenticeship could be the perfect fit for you.
A Typical Day in the Job:
User Support & Troubleshooting Providing technical assistance to staff and students for hardware, software, and network issues via phone, email, and on-site visits.
Account & Security Management Performing password resets, account setups, and supporting multi-factor authentication while ensuring IT security policies are followed.
Hardware & Software Maintenance Installing, configuring, and upgrading computer components, peripherals, and software applications, including operating systems and productivity tools.
Network Device Support Assisting with the setup, monitoring, and troubleshooting of networked devices such as switches, routers, firewalls, printers, and interactive whiteboards.
Documentation & Escalation Logging issues and resolutions in ticketing systems, maintaining accurate records, and escalating complex problems to senior engineers or vendors when necessary.
Youll receive full support from experienced technicians while working toward your qualification through Baltic Apprenticeships .
Desired Skills, Qualities, and Knowledge:
A genuine passion for technology you might enjoy building PCs, tinkering with hardware, or solving tech problems.
Strong communication and customer service skills.
Enthusiastic, proactive, and eager to learn new systems and technologies.
A logical thinker with a problem-solving mindset.
A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role.
Salary, Hours & Benefits:
£16,000 per annum.
Monday to Friday, 8:30am 5:00pm.
28 days holiday including bank holidays.
Supportive, close-knit working environment.
Genuine opportunities for career progression within a respected local IT business.
Your Training with Baltic Apprenticeships
Youll complete a Level 3 IT Support Technician Apprenticeship, developing your skills in hardware, networking, cybersecurity, and customer support. With live virtual training sessions, self-paced learning, and dedicated tutor guidance, youll gain the technical confidence and knowledge to succeed in IT.
How to Apply
To apply, please submit your CV and a short cover letter explaining why youd love to start your IT career with John Finch Computers. If shortlisted, one of our recruitment consultants will contact you to discuss the next steps.
Eligibility Criteria
You must have the right to work in the UK and valid residency status to apply for this apprenticeship.
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