We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event
This role has a starting rate of £12.25 per hour... On successful completion of probation period you will receive an increase to £12.75 per hour and £50 in hotel vouchers.
Role & Responsibilities:
* To
deliver guest service to the highest standard for internal and external
guests within the Hotel at any time.
* To
ensure the company ethos is at the forefront of all work undertaken.
* To be
responsible for the section of service you are given and as a task, completing
the work to the highest standard expected.
* To ensure all
our guests receive a warm welcome and are treated to the up most hospitality
and care during their stay with us – we aim to provide an unforgettable
experience
* To follow all
hotel policies as outlined in your training manual:
* Serve food
and drinks, quickly and efficiently, meeting our standards as set out for 5
star standard.
* Keep up to
date with current promotions and new products through training and briefings.
* Make guests aware of promotions on our food and drink range through training and
self-study.
* To assist in
any function or events set ups in accordance with procedures.
* To carry out
work for any function or event as instructed by your line manager.
* To maintain
exemplary billing systems and obtain all payments from guests in accordance
with company policy, and the accurate accounting and processing of all
reception sales.
* To observe
and comply with cleaning rotas, health and safety, food and hygiene
regulations.
* Ensure high
standards of financial and reporting diligence in accordance with company
policy.
* To
present the company and yourself in a professional manner at all times whilst
linked to Boringdon Hall
* To
maintain the highest hygiene standards in your personal presentation and manner
whilst linked to Boringdon Hall.
* To
ensure key legislation is complied with and followed.
* To ensure all
complaints are minimised and handled professionally as in accordance with our
policies
* To
ensure good working relationship with all other departments and communicate
information throughout the hotel.
* To understand responsibilities in relation to Fire
Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
* All other duties as required