Customer Service Executive – Join a Global Leader in Load Handling Innovation
We’re hiring due to company growth – a fantastic opportunity to join Joloda Hydraroll as a Customer Service Executive in a close-knit, growing team. This role comes with standout benefits including flexible working and 24 days’ holiday.
If you’re a proactive problem solver who thrives in a collaborative environment where customer care and continuous improvement are valued – this is your moment.
Why Join Joloda Hydraroll?
At Joloda Hydraroll, we design and manufacture world-class loading solutions that keep global supply chains moving – from air cargo to retail, logistics to manufacturing. As a trusted partner to household names like Unilever and Coca-Cola, we’ve been innovating for over 60 years.
But what really sets us apart is our culture. We’re proud to be a values-driven business where every team member plays a vital role. When you join Joloda, you're not just a number – you're part of a supportive, knowledgeable and passionate team that takes pride in doing the right thing, the right way.
About the Role
You’ll be the first point of contact for our customers and key internal departments. Your goal? To ensure every enquiry is handled professionally, efficiently, and in a way that reflects our commitment to great service.
Key responsibilities include:
· Handling incoming calls and emails with professionalism and urgency.
· Dealing customer queries on prices, delivery times and spare parts.
· Coordinating with engineering, production, sales and despatch teams to ensure timely customer updates.
· Creating shipping documents and liaising with international couriers and hauliers.
· Managing key accounts and dealing with high-volume and complex queries.
· Supporting improvement projects and always looking for ways to enhance the customer experience.
You’ll work closely with the Sales & Despatch Manager and alongside other passionate professionals who are proud of their product and their people.
What You’ll Need
· Experience in a customer service, sales admin or coordination role, ideally in a technical or manufacturing environment.
· Strong written and verbal communication skills.
· Excellent attention to detail and ability to manage multiple tasks at once.
· Familiarity with order processing systems we use Factory Master and Access.
· A proactive, positive and collaborative approach to work.
The Package
· Salary: £26,000 – £28,000 depending on experience.
· 24 days holiday + bank holidays
· Company pension with employer contribution.
· Training and development opportunities tailored to your goals.
· A genuinely supportive, close-knit and inclusive team.
· Hours: Monday–Friday 08:30 – 16:30
If you want to be part of a company that believes in doing great work with great people – Click to Apply.