Location: Aldershot
Salary: £25,000-£28,000 per annum
Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team.
Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments.
This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment.
Key Responsibilities
Deliver IT support to a variety of clients
Provide both remote and onsite troubleshooting and fault resolution
Install, configure and maintain Windows desktops, servers and applications
Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams)
Manage Active Directory, Group Policy, user provisioning and permissions
Diagnose and resolve hardware, software and basic network issues
Maintain accurate documentation and update ticketing systems
Ensure support tickets are managed in line with agreed SLAs
Communicate effectively with clients, providing clear updates and managing expectations
Assist with project work including migrations, upgrades and new deployments
Required Skills & Experience
1+ years’ experience in an IT support role (MSP experience highly desirable)
Strong knowledge of:
Windows 10/11
Windows Server (2016/2019/2022)
Active Directory & Group Policy
Microsoft 365 administration
Good understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Experience troubleshooting end-user hardware and peripherals
Strong customer service and communication skills
Ability to prioritise workload and manage multiple support requests
Full UK driving licence and access to own vehicle