Were excited to be recruiting a Technical & Quality Team Leader to join our growing team in Buxton. At [your organisation], were committed to fostering a dynamic, inclusive workplace where people with diverse backgrounds and experiences can thrive.
About the Role
In this key role, youll help ensure our customers receive exceptional technical support and high-quality service. Youll work closely with teams across the business to improve processes, reduce complaints, and maintain strong relationships with both internal and external stakeholders.
What Youll Be Doing
Supporting the Customer Relations team to resolve customer complaints promptly while delivering excellent customer service.
Driving down complaint levels in line with business targets by ensuring effective, robust corrective actions.
Acting as a central communication point between technical, commercial, and operational teams to support smooth collaboration and high customer satisfaction.
Managing and maintaining the technical library for products, raw materials, and customer documentation.
Providing clear, accurate reporting to Technical, Commercial and Operations teams to support continuous improvement.
What Were Looking For
Youll be successful in this role if you have experience in a similar technical or quality-focused environment, ideally within the building or manufacturing industry. We're looking for someone who brings:
Experience working in a technical or quality team
Strong data collation and reporting skills
Proven ability to deliver great customer service and meet performance targets
Knowledge of building product systems and materials
Confidence in influencing others and managing customer accounts
Relevant qualifications such as a science-based A Level, Concrete Technology certification, or equivalent (desirable, not essential)
Why Tarmac
We don't just offer a job, we offer a career.
Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
Bonus scheme
Enhanced holiday entitlement
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice
Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
Training and development opportunities
Were proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, were here to support you.
Ready to build your future?
Click Apply to get started. Please note: we sometimes close roles early due to high interest, so dont wait too long!
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Tarmac Trading Limited
TPBN1_UKTJ