Job Description
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We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
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As a Customer Advisor, you’ll be the first point of contact for our customers over the telephone, helping with their queries and ensuring they receive the best service possible. You will be a part of our Service vision which is to deliver an effortless digital experience enabled by world class AI and supported by human expertise.
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Key responsibilities:
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1. Dealing with customers via phone to ensure they receive a helpful, positive experience with their Denplan queries.
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2. Taking full ownership of queries and following them through to a successful outcome. You’ll also handle occasional complaints, with full support from us.
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3. Ensuring customers receive a positive and outstandi...