Description
Please note that this vacancy is not part of Surrey County Council, we are advertising this on behalf of a partnership organisation.
The salary range for this role is £13,250 to £14,250 pro rata based on an 18.75 hour working week (£26,500 to £28,500 FTE).
We offer a range of benefits to employees including:
1. 5 weeks holiday a year plus Bank Holidays
2. Sick pay
3. Safeguarding training
4. Pension scheme – run by Aviva
5. Flexible working where role allows
6. Employee Assistance Programme
7. Subsidised gym membership
About The Eikon Charity
The Eikon Charity is one of Surrey's leading charities supporting children and young people. We listen, we talk, and we help young people with the skills they need to live their best life. And we work with families and professionals to make sure everyone gets the support they need.
We are looking for people with passion and expertise to join us in continuing to be a leading provider of early intervention in Surrey.
The Eikon Charity is committed to a policy of equality of opportunity and aims to provide a working environment that is free from unfair discrimination and will enable employees and volunteers to fulfil their personal potential.
Role description
Provide administrative and coordination support to the Family Wellbeing Service that support families across Surrey with wellbeing and mental health literacy as well as specific EBSNA and ND support. Work proactively, use their own initiative and work unsupported to achieve tasks. The administrator will provide administrative support to a service that is currently in development, with plans to grow over 4 years, with 8 practitioners as well as liaise with partner agencies and stakeholders to ensure the smooth running of this service
Responsibilities
8. Using a variety of software packages, such as Microsoft Office suite, mail chimp, poll daddy and Survey Monkey
9. Answering telephone and email queries from partner organisations, external agencies and parents/carers
10. Contacting families via the telephone and email, that are referred to Eikon Family Wellbeing Service
11. Production and creation of letters, correspondence, leaflets, newsletters and supporting the production of website content
12. General administration work including filing, archiving, retrieving information and documents
13. Provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated
14. Set up and maintain excel spreadsheet that tracks and monitors status of all cases referred to the service
15. Support the Service Delivery Manager in the maintenance and monitoring of the service tracker
16. Create and maintain processes for receiving service feedback and monitoring and reporting service impact data
17. Be responsible for entering Direct Referrals and Mindworks referrals on to organisation database along with any corresponding case allocation administration
18. On-boarding of new referrals ensuring are contacted within the agreed contract guidelines. Once initial calls are completed, to ensure these are moved to the correct service pathway
19. Monitor the return of consent and registration forms
20. Carry out administrative tasks associated with follow-up on all missed sessions, cancellations, queries and case closures
21. Create, maintain and monitor a booking system for individual, group and online sessions and all corresponding tasks e.g. room booking, calendar updates and sending meeting links/information to recipients
22. Create and support the monitoring of wait lists for the various services and subsequent case allocation to practitioners
23. Carry out 'check in' communications with families on our waiting list and escalate any new concerns to appropriate staff
24. Record all communications with families and professionals related to specific cases on Evide
25. Create, maintain and monitor attendance lists for any groups
26. Ensure all data and information is uploaded onto all relevant databases
27. To organise the administration of all group work delivered by the Family Wellbeing team, in both schools and community settings
28. To support Service Delivery Manager with the review of wait list and active cases with practitioners to ensure all sessions and meetings have been planned in and appropriate actions taken and recorded
29. To support the Service Delivery Manager in identifying where administrative improvements and efficiencies can be made
30. Support the Family Wellbeing team with administration relating to their work with CYPF record keeping
31. Monitoring general phone calls and email enquiries, ensuring these get forward to the correct recipient
Organisational requirements
32. Understand and act when safeguarding issues need to be escalated
33. Work within Eikon's internal policies, safeguarding and data protection regulations
34. Work as part of a team and attend team meetings, training events and participate fully in 1:1
35. Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support
36. Be responsible for equipment/resources
37. To promote, monitor and maintain health safety and security in the working environment
38. Other work as requested by your line manager as needed to support our aims
Additional information
Eikon is committed to safeguarding and promoting the welfare of young people and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process.
An offer of employment will be subject to an approved Enhanced DBS and Barring Disclosure.
The Eikon Charity is committed to a policy of equality of opportunity and aims to provide a working environment which is free from unfair discrimination and will enable employees and volunteers to fulfil their personal potential.
As part of our Safer Recruitment Policy, we do not accept CVs.
If you are interested in applying for the role, please download the details (which includes the application form) using the button below and submit your information using the Apply now button.
We do not provide feedback on applications.
We are happy to provide feedback to unsuccessful candidates who attended an interview upon request.
To apply for this role, please click .