Overview
Job Title: Emotional Wellbeing Practitioner - Adult Services
Reports to: Team Manager
Direct Reports: None
Employment type: Full time
Hours: 35 hours per week
Start date: November 2025
This position is fully remote. Working hours are between 12.00pm to 10.00pm and weekends 5.00pm to 10.00pm.
Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support. Working in partnership with the NHS, we are the UK's largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.
Role Objective: Offer digital emotional wellbeing support to Adults, and moderate service user content to ensure the online community is a safe and confidential environment.
Main Responsibilities
* Offering digital emotional wellbeing support to Adults
* Providing text-based online support and advice to adults within the Clinical & Operational model
* Assessing and managing risks and needs of each service user you interact with
* Appropriately signposting and referring
* Provide support through drop-in chats and messaging to help with physical, emotional and mental health issues and distress
Moderation of service user content
* Moderating service user submitted content following policies and procedures
* Moderating journals and goals
* Assessing and initial risk management of content, journals and goals
* Appropriately signposting and encouraging engagement relevant to presenting issues
* Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to safeguarding and data protection legislation
Clinical administration
* Maintain accurate records using Kooth approved systems and processes
* Liaise with other professionals around safeguarding issues and concerns
* Maintain accurate information about shift duties and activity via the scheduling and rota system
Clinical supervision/support and training
* Attend and contribute to clinical supervision and internal clinical support
* Commit to mandatory in-house training and continuing professional development opportunities
Management supervision and meetings
* Attend and contribute to team meetings and other key organisational meetings
* Attend management supervision to review clinical work and performance against KPIs
Requirements
Essential
* Degree in a relevant subject (such as social care, mental health nursing, counselling, social work, psychology) or equivalent professional qualification; or qualified by experience with significant demonstrable professional training in Mental Health support
* Working knowledge and understanding of safeguarding and child protection policies and legislation
Desirable
* A relevant professional mental health qualification and demonstrable experience
* Ongoing specialist training in Mental Health
* Suicide Prevention and Self-Harm Mitigation Training
* Safeguarding and risk management interventions training
* Training in Child Protection and Adult Safeguarding
Personal and Clinical Skills
* Knowledge of moderating service user submitted content
* Knowledge of the benefits and constraints of an anonymous digital online community
* Ability to review and edit submitted content to meet community boundaries
* Ability to recognise and respond to equality, diversity and inclusion issues in service user content and online support
* Effective language and communication with colleagues and service users
* Ability to recognise safeguarding concerns in content, journals and goals
* Knowledge of practitioner self-care and well-being
* Risk management skills when moderating content
* Knowledge of signposting pathways
* Ability to engage with service users through messaging on presenting issues
* Ability to research topic areas when creating content
* Ability to use clinical support for online working
Working Hours
* Contract: 35 hours (full-time)
* The service runs 12:00–22:00 Mon–Fri and 18:00–22:00 Sat–Sun; weekend working is required
* Shifts: 6-hour and 8-hour options
Benefits
* Competitive salary up to £25,207 (full-time equivalent), dependent on experience
* Generous annual leave: 36 days including public holidays
* Professional development via yearly training programmes
* Pension contributions and company share option awards
* AXA health plan and Employee Assistance Programme (EAP) with 24/7 mental health support
* Life assurance up to four times annual salary
* Flexible/remote working
* Incapacity Income Protection
* Clinical supervision and in-house clinical support (all paid for)
Kooth plc is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We are committed to equal opportunities for all and apply robust recruitment procedures, including an enhanced DBS check where required. We provide reasonable adjustments to applicants and employees with disabilities to participate in the application process and in employment.
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