We are looking for Automation Engineer with experience in servicing laboratory equipment to join our PerkinElmer team.
In this role you will provide crucial on-site support at the Customer location in Stevenage. As an integral part of our technical services team, you will be embedded within the department, delivering first-line software, technical, and hardware support for automated platforms and benchtop liquid handlers to ensure optimal system reliability.
This role is ideal for a candidate with a background in field service engineering who has a strong interest or educational background in robotics and automation systems.
Additionally, you will collaborate with the broader Scientific Services team to support various automation platforms as needed.
Job Responsibilities:
* Act as a first point of contact for critical equipment breakdowns, ensuring minimal impact on scientific activity.
* Carryout on-going system performance analysis based upon error logs, live run interventions and root-cause analysis & trending of errors to mitigate their re-occurrence.
* Provide technical mediation in the event of long running equipment issues involving multiple vendors.
* Assist in developing training packages tailored to the automation platforms, intended for both LIS Engineers & the client’s scientific workforce.
* Develop and implement a proactive maintenance regime for key equipment.
* Oversee & participate in equipment support activities.
* Train scientists on best practices for the use of automated equipment, ensuring optimal routine and operation.
* Develop support solutions built around department requirements to enhance service delivery
* Establish & maintain strong relationships with the Vendor Service Organization.
* Maintain awareness of new developments in their field of Laboratory Automation.
Qualifications:
* Solid understanding of core competencies involved with liquid handling automation.
* Experience working in a Pharmaceutical environment.
* A minimum of 4 years of experience in a biopharmaceutical or pharmaceutical industry, or an equivalent combination of education and experience.
* Strong understanding of automation principles and practices.
* Bachelor’s degree or higher in engineering, robotics, mechatronics, or a related field is preferred.
* Previous experience in a Field Service Engineer or Application Specialist role is a plus.
* Having leadership experience is advantageous for this role.
Critical Skills:
* Ability to troubleshoot and problem-solve when training is limited.
* Technical writing
* Exceptional interpersonal and coaching skills
* Experience using Microsoft Suite (i.e. Outlook, Teams, Word, Excel)
* Effective communicator (ex. Audits, speaking with leadership)
* Self-motivated and ability to work under pressure to prioritize conflicting deadlines.
* Ability to work collaboratively with international counterparts to achieve global objectives.
* Strong interest in robotics and automation, with a passion for applying technical knowledge in real-world lab environments.
Join our Team!
We are strongly committed to the development of your career and giving you opportunities to learn and grow.
We make a difference for you while you make a difference in the world!
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