£55,000 - £65,000 + Benefits
Do you want to build something extraordinary?
Are you a hands-on, commercially astute operations leader with a passion for excellence in e-commerce? Do you combine strategic vision with the credibility to lead high-performing teams across logistics, fulfilment, customer service and procurement?
We're working with a fast-growing, purpose-driven group whose flagship e-commerce brand forms the foundation of its broader mission, serving communities through digital platforms, fundraising services and faith-based initiatives.
This is an opportunity to lead and scale the operational engine of the ecommerce business, ensuring every product reaches every customer efficiently, reliably and profitably.
As Head of Operations, you'll oversee the systems and teams that power the organisation's e-commerce business, from fulfilment and warehousing to procurement, logistics and customer service. You'll drive measurable operational impact through process improvement, cost optimisation and service excellence, while leading transformation across digital systems, automation and AI-driven efficiency.
Working closely with the CFO/COO and the senior leadership team, you'll align daily operational performance with long-term strategic goals, building scalable systems and a values-driven culture that supports continued growth.
Key Responsib...