Night Manager
room2 - Belfast
Lamington Group is a pioneering property and hospitality company based in the UK, best known for its room2 hometel brand. We also operate a range of co-working concepts (MissionWorks); Serviced Apartments (Lamington Serviced Apartments) and real-estate interests. As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits people, places and planet.
Our business model is vertically integrated, giving us full control over the development, ownership, and operation of our aparthotels. This enables us to innovate rapidly, deliver high-quality guest experiences, and maintain brand integrity as we scale at pace.
With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK.
Purpose of the role
The Night Manager is responsible for delivering great overnight guest experiences, managing interactions, health and safety (including fire and food safety), and conducting end of day procedures and audits in line with SOPs. You will lead the night receptionist team through delegation, communication, support, and training, ensuring smooth and efficient overnight operations.
As a Night Manager you will demonstrate proactive, solutions focused leadership with strong organisational skills. You are dedicated to ensure guest’s satisfaction and operational excellence is delivered, regardless of the time of day.
Key Responsibilities
People
* Be part of the management team in all aspects of the day-to-day operation
* Take full responsibility for the building and the people during the night shift
o Lead the team to create ‘can’t wait to return’ experiences for our guests
o Assist with general Front Office admin tasks, such as emails, responding to reviews, guest requests and arrival / departure checks.
o Managing the night's team rota, wage cost, holiday requests and ensuring there is sufficient cover where required
o Training new staff members and dealing with HR tasks for the night's team
o Lead team meetings with constructive feedback to improve operational performance and guest experiences
o Ensure that the team are managing reservation enquiries (e-mail, phone & in person) with a kind & considered approach
o Ensure that the team are taking payments and balancing the books at the end of the day following up outstanding bills on the guest ledger where required
o Ensure the team completes property patrols to ensure safety & security being accountable for the safety of your property
* Be the ‘in the know’ person for guests enquiries & questions
* Deal with housekeeping requests and maintenance issues during the night shift
* Be initiative-led when dealing with challenging situations or guest complaints making sure our guests leave happy
* Be confident working alone and be a happy, positive influence when working as part of a team
Places
* Be ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
* Always question best practices and identify opportunities to improve hotel occupancy, revenue and operational process
Planet
* Putting the planet at the forefront of all business decisions
* Take part in all company social responsibility initiatives
* Be an advocate of all our values
Direct Reports
* Latemates (Night team)
Skills and Qualities
* Previous Nights or hotel reception experience.
* Excellent organisational skills and the ability to oversee & delegate work to others.
* A warm, friendly and approachable personality when dealing with fellow staff and guests. You are passionate about creating extraordinary service regardless of the time of day
* Flexibility with a, ‘Yes I Can!’ approach
* An eye for detail and a creative problem-solver
* Strong verbal communication skills
* Good computer skills and knowledge of hotel systems would be an advantage
Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group.
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