Customer Journey Administrator
Location: Newcastle, NE4 7AR ( Hybrid 60% in office 40% at home)
Pay: 14.86 per hour
Job Type: Temporary (5 Months)
Sector: Public Sector
Hours: 37 hours a week
A Little Bit About Us:
Brook Street is one of the UK's leading recruitment agencies, connecting people with meaningful roles across thousands of companies every year. We help candidates unleash their potential and find the right opportunities to grow.
About the Client:
The Rural Payments Agency (RPA) support a thriving farming and food sector, supporting agricultural and rural communities to deliver great environmental outcomes.
What You'll Be Doing:
As a Customer Journey Administrator in the RPA's Customer Experience team, you will help us understand how customers interact with our services. Your main role will be to map and review customer journeys to make sure our services meet the customer's needs. Your duties will include but not be limited to:
* Creating clear, detailed customer journey maps
* Translating customer data and insights into actionable improvements for customers.
* Applying consistent methodologies to ensure quality and accuracy
* Collaborating with colleagues to improve customer experiences
* Providing updates to stakeholders on progress and opportunities
What's in This for You:
* Work in a supportive and collaborative team
* Develop skills in customer experience, journey mapping, and service design
* Opportunity to make a real impact on public service delivery
About You:
* Confident, positive, and motivated to deliver excellent customer service
* Proficient in Word, Excel, and PowerPoint and understand IT
* Strong communicator who can work independently and with teams
* Experience in journey mapping, process mapping, or research is desirable but not essential
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.