Job Description
We have an exciting opportunity for two truly customer‑focused individuals to join our Front Office team at our Head Office in Milton Park, Oxfordshire!
Role Overview
* Position: Part‑time Receptionist (permanent)
* Hours: 30 hours per week—daily 6‑hour shift, Monday‑Friday.
Shift A: 07:30‑13:30
Shift B: 13:00‑19:00
* Must have the right to work in the UK.
* Location: Milton Park office, Oxfordshire.
Free on‑site parking available.
* Salary: £27k‑£29k per annum (pro‑rata £23,220‑£24,940 for 30 hrs) + 5% company bonus.
* Benefits: flexible working culture, 25 days annual leave (pro‑rata), 3 additional discretionary days off during the holiday season, 4 paid volunteering days per year, company‑funded private medical insurance, employee assistance programme, share match, life assurance, optical and medical care.
Responsibilities
Reception
* Greet visitors in a friendly and professional manner.
* Act as the point of contact for information.
* Assist with large office events/meetings, e.g., room set‑up or guiding attendees.
* Manage meeting room reservations.
* Sign for courier mail and deliveries received at the Reception Desk.
* Answer calls and redirect as appropriate.
* Continuously build knowledge of Taylor & Francis and the wider Informa business to provide excellent customer service.
Administration
* Email management/coordination and other forms of messaging.
* Personal diary management and planning, holidays, expenses and sickness.
* Document filing when and as needed.
* Archive recording/administration.
* Development/learning and progression within the position.
* Produce access control passes for new starters and replace passes for existing colleagues as needed.
* Code invoices for taxi services booked through reception.
* Assist line manager with correspondence, reports and data collection when needed.
Skills and Attributes
* Prior experience in a front‑of‑house or administrative role is preferred.
* Excellent telephone manner and confidence to approach people in a variety of situations.
* Ability to stay professional, friendly and serve as the key point of contact for internal and external customers.
* Flexibility in role and ability to take on a range of tasks that may seem unrelated to the position.
* Reactive and resourceful in difficult situations, applying practicality to problem‑solve and find realistic solutions.
* Diplomatic in handling sensitive information and managing outcomes.
* Strong organisational skills.
* Professional manner.
* Good investigative skills to support role and initiative to resolve issues at hand.
* Ability to anticipate problems or issues in advance and make contingencies to avoid difficult situations.
* Strong literacy skills relevant to role.
* Resourcefulness in setting up new systems and processes to assist work and team.
* Proficiency with Outlook desirable.
Additional Information
Location: Milton Park, Oxfordshire office, 5 days a week. Free on‑site parking is available.
Closing Date: Applications will close on 26th November 2025 (rolling shortlisting).
What We Offer In Return
* A pro‑rata salary of £27k to £29k pa (equates to £23,220 to £24,940 for 30 hours) + 5% company bonus
* Excellent work/life balance with a flexible working culture
* 25 days annual leave (pro‑rata for part‑time hours) plus a day off for your birthday
* 3 additional discretionary days off during the holiday season at the end of the year
* 4 paid volunteering days each year
* Company‑funded private medical insurance
* Employee assistance programme – 24/7 well‑being support
* Share Match – plan that matches every share purchased with two free shares
* Life assurance, plus optical and medical care
Being Yourself at Taylor & Francis
If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. We aim to empower you with the resources, incentives, and flexibility you need to enjoy success at work and live a healthy, balanced life.
We are proud to be an Equal Opportunity Employer. We value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. We recruit, develop and retain colleagues without regard to any protected personal characteristics or other non‑merit based factor.
If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact Liz Southwick. Your request will be reviewed and considered in the strictest confidence.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Marketing
Industries
Events Services
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