FLANNELS is one of the UK’s leading luxury retailers, specialising in contemporary men’s, women’s and kids designer clothing, footwear and accessories. Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler, and our rapid growth has seen us open stores in many of the UK’s major cities from Liverpool, and Leeds to Birmingham and Sheffield. We have over 35 stores nationwide and with a portfolio of over 200 brands, FLANNELS offers a refined selection of the season’s most inspiring and sought-after collections
We are looking for an experienced Beauty Floor Manager to join our team in our Luxury Flagship Store in Liverpool.
The responsibility
* Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
* Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
* Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
* Passionate about the beauty industry and beauty trends
* Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials and attending training as required
* Pro-actively engage with clients to develop customer loyalty
* Contact clients with information on new ranges, products and instore events
* Own the planning and delivery of in-store events in conjunction with the store and brands
* Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
* Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
* Support with stock counts and other operational duties
* Be a Brand Expert through positive promotion of product and company image at all times
* Lead by example to support and coach the Beauty Ambassadors
* Support the store management team
* Develop strong relationships with brand representatives
* Perform as a team player, participating in all activities to contribute to the store objectives
* Ensure compliance with all policies and procedures
* Champion our company culture and values
The privilege
An opportunity like this is for the fearless.
The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:
● Think without limits and take the team with you
You will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it’s the best option for the business.
● Own it and back it
You will take pride in what you do with confidence, but not overconfidence. It’s important you take ownership of your decisions, stand by your convictions and reason with contradiction.
● Not hesitate and act with purpose
You will ask for forgiveness – not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers.
● Be commercial and customer-focused.
You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision.
The person
Luxury Beauty Experience, desired
Whilst a qualification in make-up artistry or a demonstrated beauty retail experience is preferred, we welcome applicants who are passionate about the industry with extensive experience within luxury or trend based retail
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
* Demonstrates a high level of personal energy
* Confident, assertive and personable
* Positive and enthusiastic with a can do attitude
* Great communication skills
* Self-driven to upskill and learn
* Resilient and resourceful
* A natural coach and leader
* Basic rate salary £35,222 per annum
* Weekly/Monthly & Quarterly Commercial Bonuses
* Stocktake Bonuses
* Commission led bonuses across a wide range of products
* Monthly Group Rewards and Recognition
* Long Service awards
* We offer a wide range of Development Courses with National Qualifications
* 28 Days Holiday
* 50% Instore Uniform Discount
* Discounted Gym membership
* Group Wide 20% Discount across all Frasers Group brands