Job Description
The Regional Credit Controller reports into the Service Regional Collections Manager and is responsible to conduct collection activity and some administrative duties relating to the Credit Control Team.
Responsibilities will include (but not limited to):
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Assist with managing inbound mail in Outlook.
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Provide copy Invoices and SOA as and when requested.
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Answering inbound phone calls
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Obtain Customer contact details and update relevant systems to ensure that future comms are distributed by e-mail.
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Processing credit and credit re-bill requests in the system as required.
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Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
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Ensuring that debt is collected within set targets and outstanding monies are actively chased.
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Identifying, recording, and processing end to end dispute resolution.
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Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
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Responsible for account reconciliations end to end AR.
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Attending regular regional debt calls and ledger reviews.
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Building and maintaining excellent working relationships with customers and internal key stake holders.
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Other ad-hoc admin duties as required
Skills & Experiences:
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Minimum 1-2 Years experience in Credit Control
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Comfortable working in a high volume and fast-paced environment.
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Service background is desirable.
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Good communications in both written & spoken English.
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Confident telephone manner
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Sound IT skills – Microsoft Office – SharePoint - Intermediate Excel
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Detail focused.
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Collaborative team player and able to work independently.
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Reliable and target driven.
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CRM, Salesforce is beneficial
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Unser Knowledge of SAP is desirable
What KONE can offer:
We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Quarterly Commission, 24/7 GP Support & Wellbeing Access and hybrid working