We're excited to be recruiting a Systems Support Engineer at our Telford Head Office in expanding team to help run, support, and improve the core business systems that underpin our growing manufacturing and logistics operations.
Were an IT team of 7 (systems, infrastructure & desktop) supporting 400+ colleagues and youll work with operational teams, system vendors, and internal stakeholders to keep critical platforms reliable, accurate, and continuously improving.
About the Role
Onsite/hybrid working model
To build an understanding of the business and working relationships with colleagues, initially this is fully onsite in Telford (TF3 3AB), but we do operate a hybrid working model which will eventually be considered.
Regular site travel is required as part of this role.
Business Systems & Applications Support
Act as a primary support contact for core business applications, taking ownership of issues through investigation, resolution, and prevention.
Support our ERP platform (SAP Business ByDesign), including configuration assistance, data validation, reporting, permissions, and incident investigation.
Support the SNAP Warehouse Management System (WMS), including integration, access management, data accuracy, and operational issue resolution.
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