Join the Launch of Auria Travel – Be Part of Something New and Exciting
Auria Travel is not just another travel agency – we're a brand-new independent business bringing a fresh approach to how people book holidays. Launching in 2025, we're combining the convenience of a fully bookable online platform with the personal touch of a premium high street travel store. Our flagship branch will open this Autumn in the heart of Ashby-de-la-Zouch, Leicestershire, and we're on a mission to redefine the customer travel experience.
We're now looking for an enthusiastic, customer-focused Travel Consultant to join our founding team. This is a rare chance to be part of an exciting new brand from day one, helping to shape our store, our culture, and our reputation in the local community. If you love creating unforgettable holidays, thrive on hitting targets, and want to grow with a business that has big ambitions, this could be your perfect next step.
About the Role
As a Travel Consultant, you'll be the face of Auria Travel in-store, providing expert advice, delivering outstanding service, and creating tailor-made travel experiences. You'll be working with a wide variety of suppliers, from mainstream tour operators to cruise lines and DMCs, as well as using dynamic packaging tools to offer flexible, personalised solutions.
This is a hands-on, sales-focused role that would suit someone with previous experience working in a retail travel agency environment and a strong desire to build long-lasting customer relationships.
Key Responsibilities
* Provide expert travel advice and deliver outstanding customer service
* Convert holiday enquiries into bookings, meeting and exceeding personal sales targets
* Sell a broad range of travel products including package holidays, cruise, dynamic packages, city breaks, and tailormade itineraries
* Use our booking systems and supplier platforms to prepare and confirm travel arrangements
* Build relationships with customers and follow up on enquiries to secure repeat business
* Stay up to date with travel trends, products and destinations
* Support the team with day-to-day store operations and maintain a welcoming environment
Person Specification
Essential:
* Minimum 1–2 years' experience in a retail travel agency role
* Strong sales skills with a track record of meeting or exceeding targets
* Excellent destination knowledge and confidence in selling a wide range of holiday types
* A proactive, professional, and customer-focused approach
* Ability to work 5 days a week including Saturdays (store is closed Sundays)
* Enthusiasm for travel and commitment to delivering excellent service
Desirable:
* Experience in selling cruise or tailor-made holidays
* Knowledge of DMCs, GDS or dynamic packaging tools
* Familiarity with supplier systems and multi-channel communications (email, phone, face-to-face)
* Experience with Top Dog Reservations Platform
What We Offer
* Competitive base salary
* Uncapped commission on every holiday you sell
* 30 days holiday (including bank holidays), rising with service
* Day off on your Birthday if it's a working day
* Workplace Pension scheme
* Familiarisation (FAM) trips and travel industry perks
* Full training and ongoing development
* A vibrant, supportive working environment
* A chance to be part of a new and exciting brand with big plans
This is your chance to join a brand new travel business at the most exciting stage of its journey. If you're passionate about selling travel, thrive in a customer-facing environment, and want to help shape the future of high street travel retail, we'd love to hear from you.