PAY RATE:
£13.18 per hour
HOURS:
40hrs per week
THE ROLE:
Are you passionate about public safety and customer service? Join our team as a Travel Safe Officer, where you’ll play a vital role in ensuring the safety, welfare, and comfort of passengers across the rail network.
RESPONSIBILITIES:
* Patrol trains and stations to ensure passenger safety and welfare.
* Support Station/Train Managers in managing anti-social behaviour (ASB), fare evasion, and enforcement of railway byelaws.
* Assist with customer inquiries and provide visible reassurance to the travelling public.
* Respond to safeguarding concerns and offer support to vulnerable individuals.
* Collaborate with rail staff, British Transport Police, and other stakeholders to maintain a safe and welcoming environment.
SKILLS:
* Excellent communication and interpersonal skills.
* A calm, confident approach to handling challenging situations.
* Ability to work independently and as part of a team.
* Flexibility to work shifts, including evenings and weekends.
LICENCE REQUIREMENTS:
* You must have a current SIA Door Supervisor Licence.
* Possession of a First Aid at Work Certificate and/or Fire Marshal is desirable.
* **Please note that you will need to pass BTP Non police personal level 2 vetting as part of the RSAS accreditation**
JOB REQUIREMENTS:
* You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).
BENEFITS:
* We are employee-owned, making you a beneficiary of our future success
* Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
* Enrolment in NEST pension scheme.
* Training and development opportunities.
* Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
* Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
* Full company uniform
OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:
We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.
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