Job Description
We are recruiting four Building Support Managers to support the day-to-day operational delivery of Facilities services across TfL Group Head Office buildings.
Reporting to the Building Manager, you will manage on-site facilities operations, coordinate contractors, ensure health and safety compliance, and act as the single point of contact for building occupants on all Facilities-related matters.
This is a hands-on, operational role, suited to candidates with solid Facilities Management experience who enjoy working on site, dealing with people, solving problems and keeping buildings safe, compliant and fully operational.
Contract: 6 months Initially with a potential of extension
Location: Different TfL locations around London
Payrate: £123 per day Umbrella
Working Hours: Monday to Friday 8:00am to 6:00pm
Working Pattern: Fully office based
About the team
The Facilities Operations team is responsible for asset maintenance, facilities service delivery and health & safety compliance across TfL Group Head Office buildings in London.
You will join a close-knit team of 4–5 Building Support Managers, collectively supporting multiple office buildings and working closely with the Building Manager, Operations Managers, contractors and building occupants.
Key responsibilitiesFacilities Management
* Support the daily on-site delivery of Facilities service contracts, ensuring works are carried out in line with contract requirements, TfL policies and health & safety standards.
* Monitor contractor performance and escalate issues where service delivery or compliance falls below expectations.
* Carry out regular building inspections to identify maintenance issues, minor works and repairs, ensuring buildings remain safe, compliant and comfortable.
* Maintain accurate building records including statutory certificates, maintenance records, licences, floor plans and contracts, in line with audit requirements.
* Support business continuity arrangements and assist during emergency situations, including attendance outside normal working hours where required.
Health & Safety
* Ensure compliance with relevant health & safety legislation, TfL procedures and the Safety Management System.
* Support the management of site emergencies and incident response.
* Participate in House Committee and Health & Safety meetings, providing practical advice and follow-up actions.
* Assist with contractor audits to ensure safe working practices are followed.
Procurement & Financial Support
* Verify invoices for payment and confirm completion of works.
* Support monitoring of site expenditure against agreed budgets.
* Assist with raising requisitions, producing basic specifications and liaising with Procurement as required.
Customer Service
* Act as a professional and approachable point of contact for building occupants on Facilities matters.
* Monitor Help Desk performance to ensure issues are logged, tracked and resolved in a timely manner.
* Coordinate contractor activity to minimise disruption to building users.
Project Support
* Support the delivery of minor maintenance and facilities-related works, ensuring they are completed safely, on time and to an acceptable standard.
What we’re looking forEssential
* Experience providing direct Facilities Management support within an office or commercial environment.
* Good working knowledge of building operations, contractor coordination and on-site service delivery.
* Strong interpersonal and communication skills, with the confidence to deal with a wide range of stakeholders, from building occupants to contractors.
* A proactive, flexible approach and the ability to work effectively in a busy, operational environment.
* Competent IT skills, including Microsoft Outlook and MS Office.
* Willingness to participate in on-call arrangements and attend site outside normal hours when required.
Desirable
* Experience working across multiple buildings or sites.
* Exposure to Health & Safety compliance within a facilities environment.
* IOSH and/or NEBOSH qualifications (or working towards).
* Experience supporting senior or executive-occupied office environments.
* Basic budget monitoring or financial administration experience within FM.
Typical day
* Checking contractor activity and site compliance
* Carrying out building inspections
* Following up maintenance issues raised through the Help Desk
* Engaging with building occupants and stakeholders
* Updating records and responding to operational issues as they arise
Why apply?
This is a great opportunity to gain hands-on experience supporting the operation of large, high-profile office buildings within a well-established Facilities team, offering exposure to contractor management, health & safety, building operations and stakeholder engagement.