The postholder will meet and greet the general public, clinical and clerical staff, and will ensure all reception processes are carried out in a timely and accurate manner.
The postholder will provide an efficient and professional reception service, ensuring quality service to all users. The postholder will also be required to undertake general clerical duties within the reception.
To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact and face-to-face contact at some sites, therefore, good communication skills are essential.
To meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other North Manchester site reception areas.
Main duties of the job
1. Provide admin support to the clinical team.
2. Ensure sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling.
3. Monitor your own performance against agreed objectives as identified in the appraisal process.
4. Ensure general tidiness of the reception environment.
5. Support colleagues appropriately with tasks to be carried out whilst covering reception duties.
6. Record messages accurately in the daily diary for all team members.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,800 staff, delivering services from more than 160 locations.
We provide inpatient and community-based mental health care across Bolton, Manchester, Salford, Trafford, and Wigan, along with a range of specialist services across Greater Manchester, the northwest of England, and beyond.
Greater Manchester is a vibrant place to live and work, offering a mix of beautiful countryside and lively city life with shopping, entertainment, and dining options.
Our people enjoy their work, have opportunities to develop their skills, and are encouraged to generate ideas to improve care for our service users.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
* 27 days annual leave plus bank holidays, rising to 29 after 5 years and 33 after 10 years
* RSA Level 2, NVQ Level 2, or equivalent experience. Educated to GCSE level in English and Math.
* Other relevant IT qualifications
Experience
* Experience working in a busy office environment.
* Experience working in an environment where confidentiality is maintained at all times.
* Experience working with members of the public, including patients/service users.
* Experience in a healthcare setting.
Knowledge
* Understanding of mental health issues and challenges.
Skills and abilities
* Effective time management skills.
* Ability to prioritize and plan conflicting and complex work demands.
* Excellent telephone manner.
* Outstanding communication skills.
* Advanced keyboard skills.
* Ability to navigate IT systems, including Excel, Word, and PowerPoint.
* A caring and sensitive attitude when communicating with staff and patients.
* Mature disposition.
* Numerate and able to provide accurate statistical data.
There is a frequent requirement to travel within the area to fulfill the role and occasional travel across the Trust to attend meetings and events.
Important Information about working for GMMH:
All positions are subject to pre-employment checks. For more information, visit the NHS Employers website.
The Trust mandates all postholders requiring a DBS to subscribe to the DBS Update Service, for a fee of £16 per year, and maintain registration throughout employment.
Applicants are encouraged to apply if they have direct experience of mental health, learning disability, or substance misuse services, either as a service user or a carer.
The Trust is committed to safeguarding children, young people, and vulnerable adults, requiring all staff and volunteers to share this commitment.
We aim for our workforce to reflect the diverse communities we serve and are committed to removing barriers to employment for under-represented groups.
Use of Artificial Intelligence (AI) when writing job applications
Applicants may use AI assistance for writing applications. However, application assessments are based on the entire application, and AI-generated content may not fully capture the context or job requirements. The Trust reserves the right to follow up on responses and examples provided.
Sponsorship
We are an approved sponsor for the Skilled Worker visa. Applications requiring sponsorship will be considered alongside others. Not all roles are eligible; details are available on the UK Government’s website.
If offered a role requiring sponsorship, eligibility will be checked, and the offer may be withdrawn if the role is not eligible or if right-to-work evidence is lacking.
The Home Office introduces new changes from 09/04/2025 affecting the health and care sector; applicants are encouraged to familiarize themselves with these updates.
Experience outside the NHS
We welcome candidates with diverse skills and experience outside the NHS. Relevant experience outside the NHS may be considered in salary calculations. Contact our Recruitment Team for more information.
**Please note, this vacancy may close at any time if sufficient applications are received**
Employer certification / accreditation badges
The post involves access to vulnerable people and is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, requiring a DBS check.
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