Repairs Advisor 27.5 hours per week, 8am – 2pm Monday – Friday £25,531.28 pro rata (£18,975.95 actual) 12 month fixed term contract What will you be doing in this role? As a Repairs Advisor, you will provide an excellent front-line service to our customers, mainly over the telephone but also via email and face-to-face. You will triage requests for repairs, book in jobs and schedule appointments for our skilled trades people – Gateway PropertyCare. This is an ‘in-person' role based at our offices on Preston Docks. What we are looking for in you: Significant experience of working in a customer service role, ideally over the telephone Fantastic IT skills, specifically around Microsoft products with the ability to quickly learn our in-house systems Exceptional written and verbal communication abilities, with a focus on empathy and understanding when interacting with customers. Ability to carry out basic fault finding over the phone through effective questioning and prompts It would be great if you also had: Experience of working in the social housing sector Experience of planning and scheduling work Knowledge of household repairs and maintenance, e.g. how to top up boiler pressure Working arrangements: This role is based at our gorgeous dock-front offices in Preston. Why work at Community Gateway? We are a values-based employer and our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more. More information about our benefits can be found on the attachment below. Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy! A bit more about us: Community Gateway own and manage around 7000 homes across the cityof Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future. And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you. If you haven't done so already, check out the candidate pack on our website for more about us and top tips for your application. Dates for your diary: The closing date for this role is Sunday 13th July 2025 atmidnight, with interviews expected to be held on Thursday 24th July 2025 an d Friday 25th July 2025. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.