Neighbourhood Response Officer
South London
Temporary
Full time
Join a leading housing association and make a difference in local communities! We are looking for a Neighbourhood Response Officer to ensure safe, clean, and well-maintained neighbourhoods while supporting residents and tackling tenancy issues.
THE ROLE
As a Neighbourhood Response Officer, you will be responsible for delivering excellent neighbourhood services and ensuring estates remain great places to live.
Carry out regular estate inspections and follow up on fire safety risk assessments
Investigate and address tenancy breaches, including anti-social behaviour (ASB) cases
Work with residents, community groups, and external agencies to improve neighbourhoods
Support vulnerable tenants and assess their need for ongoing tenancy sustainment
Conduct property visits, tenancy sign-ups, and assignments
Represent the organisation in court when required and attend evictions or hearings
Assist in major incidents and coordinate temporary tenant relocationsTHE CANDIDATE
The ideal candidate will have previous experience in a similar role within housing or neighbourhood services.
Strong customer service skills with experience dealing with tenants face-to-face
Knowledge of tenancy agreements, housing law, and ASB management
Ability to work independently and collaboratively with teams and external partners
Excellent communication skills and ability to handle challenging situations
A proactive and solution-focused approach to neighbourhood improvements
Full driving licence with use of own vehicleTHE CONTRACT
Temporary – 3 months
The pay rate for the role is £23 per hour LTD company rate. The PAYE equivalent is £19.74 to per hour, inclusive of holiday.HOW TO APPLY
If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate