Corpay is currently looking to hire a Product Support Consultant within the UK Customer Experience division. R2c Online is a fleet software company founded in the UK in 2003 and has built a team of industry specialists operating from Sheffield, UK.
Our team boasts of operational, marketing and IT specialists exclusively from the automotive sector. Our solutions are delivered through a community platform and a SaaS based pricing model which opens affordable best of breed technology whatever the size of your business.
This is a full-time, permanent role, working 4 days a week onsite (Mon - Thurs) and Fridays from home.
You will work in a team of specialists who provide key support to our customers by working through any issues or problems, and by retaining customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.
Build and develop positive relationships with all internal and external colleagues, suppliers, and customers to ensure delivery of customer excellence whilst adhering to service level agreements.
Proactively promote and/or sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate.
Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer requirements.
Handle all queries, whether telephone or email-based enquiries within the established best practice and department procedures, to the satisfaction of both the customer and the business.
Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies.
Contribute to service delivery levels by providing guidance to others and informing the decision-making processes wherever possible.
Prior experience in customer service/call centre/helpdesks.
Confident communication, verbal and written, with excellent planning skills and great attention to detail in their work, along with an ability to maintain confidentiality.
Good experience with Microsoft Office
Prior experience or knowledge in the automotive sector would be an advantage.
4 X Life insurance
Pension scheme 5% employer contribution
Private Healthcare
25 days Holiday (plus Holiday Buy/Sell)
Career Progression
Free on-site parking
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
It is within our best interest to promote diversity and eliminate discrimination in the workplace.